Elise S. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Education and personal growth are the heart of WorldStrides’ mission—and they have been since the beginning. Founded in 1967 by a school teacher who discovered the incredible power of education outside the classroom while travelling with his students, the company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey. To date, we have transformed the lives of over 9.5 million students!Across all our programs, we aim to help teachers and students discover the world through safe and reliable tour experiences. Our mission is this:We enable students to see beyond the classroom and to see the world—and themselves—in new ways.We help them grow as people by developing independence, leadership, problem-solving skills, worldliness, and maturity.We help them grow as citizens by building compassion, understanding, connections, and perspectives that transcend boundaries and borders.

Nagambie, Victoria, Australia

Next to the Goulburn River, the Mitchelton Hotel is 3 minutes' walk from Mitchelton Wines vineyard, 6 km from the Goulburn Valley Freeway and 15 km from Nagambie Lakes Leisure Park.As a Hotel Reservations Coordinator, my role has cantered around maintaining the highest standards in compliance with relevant legislation, regulations, ethical standards, and company policies. I have been responsible for enforcing occupational health and safety guidelines for all staff members and handling incoming calls with exceptional hotel standards, answering within the required time frame.In addition, I have effectively managed all room booking routes, including online, phone, and in- person, ensuring prompt attention to reservations and smooth hotel operations. I have liaised with various hotel departments, addressing concerns related to incoming call handling and informing relevant departmental managers. Moreover, my role has involved processing guest payments for rooms and restaurant bills upon departure, accurately recording payment details.I have also been diligent in reporting maintenance issues and malfunctioning appliances to management, guaranteeing prompt resolution to maintain guest comfort and satisfaction. Embracing feedback positively, I have consistently used it to enhance the guest experience and hotel services throughout my tenure in the role.

Melbourne, Victoria, Australia

Virgin Australia, founded in 2000 by British businessman Richard Branson as Virgin Blue, is Australia's second-largest airline after Qantas. It operates as a part of the Virgin Group, which includes multiple airlines and companies worldwide. The airline's headquarters are located in Bowen Hills, Brisbane, Queensland, Australia.As a Guest Services Agent, my primary responsibility was to ensure a seamless and enjoyable travel experience for all guests. I efficiently managed check-ins upon guest arrival at the airport and meticulously verified the accuracy of their documentation.In the event of flight disruptions and cancellations, I adeptly rebooked flights and provided unwavering support to accommodate our guests. I paid special attention to the needs of unaccompanied minors and guests with disabilities, ensuring they had a smooth and enjoyable experience.Throughout my tenure, I consistently delivered exceptional customer service and effectively resolved any problems that arose. My ability to thrive in a high-pressure environment and maintain a positive attitude contributed to the overall success of the team. I confidently and helpfully communicated with guests in face-to-face interactions, solidifying my role as a key representative of Virgin Australia's commitment to outstanding service.

Kilmore, Victoria, Australia

The Commonwealth Bank of Australia (CBA), founded in 1911 by the Australian government, is one of Australia's "big four" banks and is the largest Australian-listed company on the Australian Securities Exchange (ASX). It is headquartered in Sydney, New South Wales, and provides a wide range of financial services, including retail, business, and institutional banking, funds management, superannuation, insurance, investment, and brokering services.As a Customer Service Specialist, my primary focus was on building personal connections with customers through meaningful conversations. I guided customers in using in-branch technology and digital banking options while addressing their transactional needs to ensure satisfaction.I conducted Financial Health Checks, assessing customers' financial needs and identifying necessary changes. Additionally, I performed interviews and processed applications for personal loans, credit cards, and associated products. To maintain strong relationships, I proactively contacted customers, scheduled Financial Health Checks, and organised specialist appointments.Throughout my tenure, I strictly adhered to the bank's processes and procedures, accurately reconciling transactions and reviewing customers' financial positions. I also actively engaged with customers outside the branch by participating in community events and fundraising activities, further solidifying my role as a dedicated representative of the Commonwealth Bank of Australia's commitment to exceptional service.

Melbourne, Victoria, Australia

ourne, VicJetstar Airways, commonly known as Jetstar, is an Australian low-cost airline headquartered in Melbourne, Australia. Founded in 2003, it is a wholly-owned subsidiary of Qantas Airways and operates both domestic and international flights. Jetstar was established by Qantas in response to the growing market demand for low-cost air travel options.As a Customer Service Manager, I played a crucial role in managing cabin safety on behalf of the General Manager of Customer Service for Jetstar Airways. I supervised cabin crew on aircraft, ensuring exceptional customer service both onboard and on the ground.In addition to providing upgrade training to Adhoc Cabin Managers and Customer Service Managers, I conducted Line Training for Cabin Crew, mentored and developed assigned groups of Cabin Crew, and performed Cabin Crew Performance Appraisals as required. I also liaised with external providers related to cabin operations, including IFP/IFE, to ensure a seamless and enjoyable passenger experience.To maintain effective communication, I worked closely with the Manager Cabin Services (LH), International Base Manager, other Customer Service Managers, and Cabin Crew. I remained well- versed in all applicable emergency procedures, safety equipment, Company Operations Manual, and Aviation Regulations and Orders.Moreover, I undertook duties associated with customer service delivery at airports or other commercial offices, contributing to the broader management responsibilities and further enhancing Jetstar Airlines' commitment to outstanding service.

Dubai, United Arab Emirates