• Oversaw employees and shop operations, enforcing customer-first service and ensuring adherence to timeliness, cleanliness, and safety standards• Coordinated position assignment for each individual shift, managing workflow and implementing swift and effective changes based on outside temperature and employee ability• Maintained a workplace culture of positivity, productivity, and honesty, ensuring employee comfort and safety while prioritizing customer engagement• Led employees through seasonal policy, product, and payment system changes, enacting seamless transitions• Counted money, balanced cash registers, and created weekly deposits• Assessed customers' state of being, judiciously administering discounts in accordance with company values and allowances• Provided written and verbal summaries relaying shift details, product needs, and customer and employee concerns to higher management, keeping open and transparent lines of communication• Participated in monthly stand meetings, providing input for process improvement

• Prepared drinks and food according to customer demands and food safety standards• Trained new employees on drink-making, food preparation, and company policies• Promoted and worked monthly music events, encouraging customer and employee attendance and engagement with local arts• Counted money, balanced cash registers, and created daily deposits• Participated in monthly store meetings, providing input for process improvement

• Oversaw employees and shop operations, enforcing customer-first service and ensuring adherence to timeliness, cleanliness, and safety standards• Coordinated position assignment for each individual shift, managing workflow and implementing swift and effective transitions• Organized workflow to allow for large orders to be produced and delivered on time, without impacting regular customer experience• Maintained a workplace culture of communication and curiosity, administering personality tests and facilitating effective employee communication and customer engagement based on learnings• Memorized hundreds of customers' faces, names, and orders, cultivating a familial environment• Counted money, balanced cash registers, and created daily deposits• Counted inventory and ordered product per the store's seasonally fluctuating needs• Organized product for optimal customer viewing and selection• Answered the store phone, addressing customer questions and directing them to appropriate sources of information• Provided written and verbal summaries relaying shift details, product needs, and customer and employee concerns to higher management, keeping open and transparent lines of communication

• Conducted interviews of Pima Community College staff and students, based on newsworthy and expositive topics• Sorted and compiled information from in-person, online, and printed sources, to ensure accurate and well-rounded reporting• Wrote and edited articles for publication, adhering to bimonthly deadlines and journalistic standards of information presentation• Assisted the news editor in conducting final edits on grammar and structure before printed publication• Photographed subjects for news stories• Optimized and posted written articles for viewing at AztecPressOnline.com• Filmed, edited, and posted video interviews for viewing AztecPressOnline.com