Elise Whitney Email and Phone Number

Payroll Invoicing: Reviewed and facilitated audit payroll invoices for over 100 national energy plants, ensuring accuracy and compliance. Accounts Receivable: Managed accounts receivable for 50 invoices and up to 25 accompanying documents per month. Data Strategy: Strategized and implemented a standardized data check process, improving data accuracy and integration into a new system introduced in June 2023. Process Development: Developed standard operating procedures, facilitating smooth transitions for new staff and enhancing departmental efficiency. Month-End Responsibilities: Conducted month-end reconciliations, feeding into end-of-year reporting for the Controller. Training and Mentorship: Trained new team members, ensuring they were well-equipped to succeed in their roles. Initiative and Independence: Demonstrated initiative and the ability to work independently, consistently meeting deadlines and seeking opportunities for process improvement.Attention to Detail: Maintained a detail-oriented approach, focusing on creating synergies in process and enhancing overall accuracy.

Team Management: Supervised and managed a team of 6-8 Customer Service Representatives, addressing product quality issues, logistical problems, shipping concerns, and customer service requests. Human Resources: Handled HR matters and interpersonal issues within the team, ensuring a proactive approach to staffing and task management. Billing Department: Managed the billing department as a sole contributor, responsible for checking driver paperwork and collaborating with the purchasing department. Accounts Management: Oversaw accounts receivable and accounts payable, managed credit processes, and worked closely with the CFO to ensure financial accuracy and stability.Leadership and Reliability: Entrusted to lead two departments simultaneously, demonstrating reliability and the ability to manage dual responsibilities effectively. Training and Development: Trained all new employees in customer service and billing processes, contributing to overall process improvement and efficiency. Process Improvement: Implemented process improvements that enhanced departmental efficiency and accuracy. Employee-Centric Initiatives: Led initiatives to improve workplace culture and employee satisfaction, resulting in a more positive and productive work environment.