• Supported unit specific Childbirth Center clinical education and training with use of Learning Management Software while managing staff completion on best practice changes. o Included Childbirth Center cross training, annual simulation training, and the annual service line skills fair.• Lead the administrative management of the Neonatal Resuscitation Program (NRP) for all Childbirth Center staff by creating and running reports, creating annual calendar, planning and prepping team building NRP retreat for all instructors, working with vendor, and providing tech support and initiating upgrades.• Web and OBaby app development with Marketing department for Childbirth Center service line, including content creation and updates, superuser training, and leading the transition to a paperless department.• Support managers and quality department with best practice initiatives, including working with Clinical Nurse Specialists on content and training for education for staff and families, creating and branding training materials as well as marketing materials. o Initiatives include: Team Birth Project with Ariadne Labs, Maternal Early Warning Triggers (MEWT), Fetal Demise, Quantitative Blood Loss (QBL), Breastfeeding Friendly, Alliance for Innovation on Maternal Health (AIM) via Washington State Hospital Association of professional experience in (WSHA), Glucose Gel and Donor Human Milk management. • March of Dimes team captain for the hospital.• Content and Education Management of the Intranet.• Meeting leadership of Childbirth Center specific meetings for managers, physicians, staff, and education, as well as daily hospital safety meetings, Emergency Department and Sepsis committee meetings.

• Oversaw daily tasks performed throughout the office• Ensured the team has the support they need to be successful in their duties• Managed payroll and forecast goals and revenue• Prepared and presented financial, statistical and narrative reports• Assisted the doctor / owner in making decisions that affect the team and practice• Created and implemented processes that improve patient flow, staff coordination, and human relations• Liaison between the doctor and staff • Mentored the team while assisting in their professional growth• Managed & implemented social media & electronic newsletter marketing strategies

• Analyze data to benefit marketing strategies• Ensure patients comfort• Plan staff meetings