-Manage Customer Sign in and customer service-Front-end sales including new customer sign up and package renewals-Cleaning and basic maintenance tasks

-Responsible for sales, accuracy, and customer satisfaction, and building relationships with guests-Managed thousands of dollars, must perform fast and accurate calculations-Served up to 400 people daily -Trained all new front of house positions, participated in new hire interviews

-Use video to analyze behavior between siblings, interpreted and encoded results-Build rapport with children (age 4-14) in homes, conducted interviews about family lives, use surveys to build empirical data sets

-Responsible for training new lifeguards in pool safety, emergency action plans, life-saving techniques and strategies, and guest relations-Led nightly in-services for groups of 13-20 of various ages in first aid and lifeguard skills (swimming, CPR, FBAO, guest relations)-Instructed children ages 2-12 in groups of 5-10 in swimming stroke development and water safetyManaged sign-in, parent questions before and after swim times

-Responsible for assisting the Special Events department with office work, wrote itineraries for events, reviewed contracts for rental space, created and presented itinerary for events (50-350 people), sales calls-Led tours of the facility for potential clients, assisted rental sales and proposals -Created new graphics for Special Events department including informational flyers and thank you notes