Strategic vision development: Helps create the company's mission, vision, and values, ensuring that Fikiria follows its original purpose.Strategic decision-making: Contributes to shaping growth strategies, product development, and partnership creation.Building organizational culture: Promotes a culture aligned with Fikiria’s principles, influencing how the company operates and grows.Fundraising: Engages in seeking investors and securing funding to expand the company's operations and support its long-term growth goals. This includes pitching to potential investors, negotiating terms, and ensuring the financial resources align with the company’s strategic vision.

IT Service Management: Ensure services are delivered according to SLAs, monitoring performance to guarantee high availability and efficiency. Handle incident and problem resolution to minimize operational impact.IT Project Coordination: Oversee project delivery within defined timelines, budgets, and scopes, collaborating with internal teams and external vendors to successfully implement technological solutions.Internal Client Relationship Management: Serve as the primary contact for business areas, translating their needs into IT solutions while ensuring satisfaction through proactive communication.Vendor Management: Negotiate and manage technology vendor contracts, monitoring performance and implementing corrective actions when necessary.Continuous Improvement and Innovation: Identify opportunities to optimize processes and services, introducing new technologies that enhance operational efficiency.Budget and Cost Management: Manage IT service and project budgets, seeking cost optimizations without compromising quality.Team Leadership: Lead IT support and delivery teams, fostering their development, motivation, and alignment with established methodologies.

Process Analysis and Mapping: Identify and map business processes, seeking optimization opportunities. Document workflows and suggest improvements to increase efficiency and reduce costs.Operational Support: Provide daily support to business areas, ensuring operational continuity and resolving issues that affect processes, serving as the point of contact between IT and business units.Incident and Problem Management: Monitor and prioritize operational incidents, ensuring they are resolved within the defined SLAs. Collaborate with IT teams to address complex issues and minimize operational impact.Business and IT Interface: Understand business needs and translate them into technical requirements for IT teams. Oversee the development and delivery of technological solutions aligned with business goals.Training and Support: Train users on new tools and processes, ensuring the correct adoption of implemented solutions. Create manuals and support materials to facilitate the use of technologies.KPI Management: Track performance indicators (KPIs) to ensure business areas meet their operational objectives. Generate reports and provide insights to support strategic decision-making.Project Participation: Collaborate on continuous improvement and digital transformation projects by conducting feasibility analyses and gathering requirements. Monitor project progress to ensure results are delivered on time and within budget.

Supply Planning: Develop and maintain supply plans based on demand forecasts, sales history, and production requirements. Ensure inventory levels meet customer needs while avoiding excesses or shortages.Inventory Management: Monitor and analyze inventory levels to ensure product availability and prevent stockouts. Implement inventory management strategies to optimize space and reduce storage costs.Supplier Coordination: Work closely with Marketing Sales to ensure a continuous supply of materials and products. Negotiate delivery schedules and supply conditions, and resolve any issues that may arise.Data Analysis and Reporting: Use analytical tools to monitor supply chain performance by analyzing sales, inventory, and demand data. Generate reports and provide recommendations to optimize processes and improve efficiency.Demand Forecasting: Collaborate with forecasting team and marketing teams to obtain accurate demand forecasts. Adjust supply plans based on changes in forecasts and market trends.Risk and Issue Management: Identify and mitigate risks associated with the supply chain, such as supply disruptions and demand fluctuations. Develop contingency plans to address unexpected issues.Continuous Improvement: Evaluate existing processes and identify opportunities for improvement. Implement practices and technologies to enhance supply chain efficiency and reduce costs.

As an Item Data Administrator at Michelin for South and Central America, you were responsible for:Commercial Approvals Management: Overseeing the approval of all items sold in the South and Central America regions, ensuring that all products were properly validated and aligned with commercial specifications.Data Accuracy and Integrity: Ensuring the accuracy and integrity of item data by implementing processes that reduced errors by 70% and eliminated 56% of issues related to items across various applications.Data Automation: Automating data collection and entry, resulting in a 60% improvement in process efficiency and ensuring compliance with stringent quality standards.Quality Rules Development: Developing and applying quality rules that increased the detection of non-conformities and improved data reliability.System Integration Coordination: Coordinating system integrations to optimize the data lifecycle, ensuring efficient integration and consistency of data across different platforms.