Elise Mihranian Email & Phone Number

• TE Connectivity Ltd. (NYSE: TEL) is a $13 billion global technology and manufacturing leader committed to creating a safer, sustainable, productive, and connected future. With 78,000 employees, 9 business units, and.
• Designing strategy and executing enterprise research to improve ease of doing business
• Driving improvements in NPS, CSAT, CES, and customer loyalty through CX transformation
• Leading a cross-functional CX team focused on driving systematic process improvement across TE’s 9 business units
• Providing thought leadership and cultivating customer-centricity through monthly podcasts, internal news articles, employee reward and recognition programs, and customer experience boot camps
• Creating and delivering high-impact customer insights presentations for executive and operating committee leaders

Washington D.C. Metro Area

Greater Philadelphia Area

In this role I was responsible for supporting all aspects of TE Connectivity's strategic corporate communications activities, thought leadership, employee engagement, executive communications, media relations, reputation management, technology communications, and content development for the company’s earned and owned communications channels.

Greater Philadelphia Area

• In this role I ensured strategic HR projects and change initiatives met objectives by creating awareness, socializing change, and driving employee adoption. I supported enterprise-wide change initiatives by focusing on.
• Drove design, delivery, and implementation of global HR initiatives impacting 40K+ employees and managers
• Developed targeted organizational readiness plans to achieve business outcomes and ensure organizational integration; including communication planning, stakeholder analysis, risk mitigation plans, and training
• Led internal communications to obtain awareness, understanding, buy-in and support for business change
• Analyzed overall organizational interdependencies and assesses stakeholder impact for executive leaders
• Created and managed measurement systems to assess organizational readiness, adoption, and utilization Areas of expertise include Global Talent Management, Performance Management, Talent Acquisition, EVP, Org.

Harrisburg, Pennsylvania Area

• Reporting to the Global Senior Director of Customer Excellence and Contracts, I was responsible for the continuous improvement of customer service teams through integration, planning, and delivery of business process.
• Developed, coordinated, and executed global Customer Service continuous improvement strategy
• Led efforts to streamline processes, save on cost, improve quality, and increase speed of delivery
• Drove cross-functional work streams across business functions to identify and leverage best practices
• Implemented and managed frequent ‘Voice of the Customer’ surveys for 3K customers
• Managed quarterly Customer Experience newsletters to improve employee engagement and commitment to exceeding customer expectations

Harrisburg, Pennsylvania Area

• Presented Customer Excellence Strategy to AD&M Directors at quarterly Executive Business Review
• Analyzed Customer Service structure and objectives across a variety of business units including AD&M, Automotive, & Channel
• Assisted in executive transition with organizational restructuring, team building strategies, and employee engagement programs
• Created reports and tracking mechanisms to improve the AD&M Global Delivery Scorecard
• Developed an implemented an employee recognition letter to engage and motivate team members

Washington D.C. Metro Area

• Conducted and led survey report in conjunciton with Grant Thornton of 50 CIOs across 35 Federal Agencies
• Contribute to public policy blog for 2,500+ TechAmerica clients, employees, and lobbyists
• Assembled press media kits for various conferences and events
• Recommend and implemented changes to company websites, branding, and social media

Tampa/St. Petersburg, Florida Area

• Covered various events daily and wrote stories for website
• Stand up reporting and breaking news reports
• Video taping and editing for exclusive RNC events
• Social media engagement

• Managed prospective student database and alumni referrals for rolling admissions
• Interviewed and hired six additional admissions associates
• Planed and coordinated Alumni receptions and volunteers for college fairs
• Represented Juniata at information sessions and college fairs
• Organized admissions materials and sent mailings to incoming students daily
• Cost Analysis of Enrollment office expenses

Dominican Republic

• Hosted nightly shows and events for a live audience of +1,000 guests each evening
• Translated (English/Spanish) for hotel employees and guests
• Scheduled daily activities and events for all-inclusive package guests

Philadelphia

• Studied the field of Broadcast Journalism with industry professionals
• Attended reporting/journalism classes at KWY and CBS
• Worked with voice coaches and reporters to create and edit news stories
• Prepared, edited, and delivered live broadcasts of local news
• Job shadowed Carol Erickson of CBS Philly

Master'S Degree, Strategic Communications

B.A. Liberal Arts, International Business & Communication, Cumulative Gpa: 3.7

•Created and Hosted College Radio Show “The Current” on WKVR 92.3 FM (’10-'14) •Juniata Republicans Officer and Marketing/Public Relations.

Political Leadership

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Bachelor'S Degree, Master Of Arts - International Business