Elise Hiam Email & Phone Number

The Rocks, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Fast paced professional services firm helping global companies innovate and transform.

Sydney, New South Wales, Australia

Put simply, Life Education cares about Australian children. We have an active passion for the health and well-being of the next generation of Australia.

Sydney, Australia

Sydney

Sydney, Australia

Servcorp is the world's leading provider of premium serviced and virtual office solutions and administrative support. Access an experienced executive assistant as you need, from ten minutes to more long term support. High profile clients I have worked with: Horticulture Innovation (previously Horticulture Innovation Australia), FTSE, Varde Partners LLC, OPTrust, Intesa Sanpaolo S.p.A, Australian Corporate Bond Company, Agriwebb.

Redfern, Sydney, Australia

GenerationOne (Australian Employment Covenant) is a national movement with the purpose of changing attitudes about Indigenous welfare to one of opportunity and responsibility.

A wonderfully diverse role combining the qualities of a Team Assistant, Executive Assistant, Project Officer, Senior Customer Relations, Data Analyst, Technical Support Officer. Working towards continuous improvement and exceeding our customer service commitment at every opportunity.- Provide high volume, fast paced IT troubleshooting to clients- Resolution of escalated complaints and feedback- Maintain and develop key cross-functional business colleague relationships- Skills & Training Activities Register for team of 20 colleagues- Arrange staff shift & task portfolio rosters in collaboration with Team Leaders- Analyse and facilitate procurement of Salesforce/Veeva requirements for Business Unit- Represent Business Unit's needs/priorities in Operational Team meetings and workshops- Collaborate with technical specialists in creation of custom tools & functionality within Salesforce to best achieve business objectives - Review SOP/process documents to ensure accuracy, relevancy, currency to support adherence to SOX Audit requirements- Process creation and testing to validate efficiency and productivity capacity- Documentation and training of new & existing processes & self education resources and reference materials for Trade Operations team- Proactive engagement with partnering Business Units & colleagues to share knowledge & resources to increase effectiveness

North Sydney, New South Wales, Australia

RetentionsDispute resolution, anticipating objections, and 'turning the customer around' are some ways to describe the skills you need to remind our members & customers why they're loyal to the brand. In the Telecommunications industry, it's hard to differentiate one company from another when comparing variety of products and great value services - what sets them apart is their dedication to catering to the customer. This is where Virgin is strides ahead. I take pride in my customer care, and the Virgin family not only shows dedication to it's members, but also it's team.

Newcastle, Australia

Contractor for Telstra during a seasonal campaign to recover satellite telephones from residents who had experienced mass outages that were not able to be restored within 5 working days. Required lots of influencing skills, conversation management, appointment setting, follow through with all parties, reconciliation of recovered hardware into inventory.

Brisbane City

Account detail and superannuation plan detail assistance

Brisbane City

Contractor for Water Forever campaign to introduce water restrictions during QLD drought periods.

Brisbane, Australia

Account and cover details queries and claims

Brisbane, Australia

Temporary contractor to assist in the Welfare 2 Work initiative introduced (outbound - providing information regarding policy and payment structure updates to recipients) and processing loan requests during the seasonal influx of loan requests around the festive holidays. I achieved consistently high scores for my customer service and policy quality assurance.