Patient Access managerHealth Information Management Systems managerCompliance Program manager

Managed day to day operations in a busy pain management office. Cut $160,000 in drug expenses and overall controllable expenses by 25%. Increased productivity by more than 45%. Worked to establish procedures and standards to improve efficiency and effectiveness of the practice. Ongoing evaluation of policies and procedures for continuous improvement in patient care and access. Responsible for the financial performance of the practice, including identifying areas for increasing revenue and decreasing costs. Human resources - employee relations, rewards and recognition, hiring, training and development. Develops long term strategies using key performance indicators (Press Ganey & CAHPS surveys; copay collection rates; provider utilization) to identify growth opportunities as well as promote patient-centered services.

Managed the daily operation in an Orthopedic Surgery Practice, with up to 15 employees, 4 physicians and 2 nurse practitioners. Evaluation of staff for annual reviews, managing performance by using key performance indicators and competencies. Provided leadership to staff and physicians by ensuring delivery of efficient and competent patient care. Assisted in direct patient care when needed.

Leader of a service excellence committee; process improvement time studies; Allscripts EHR coach; assisted with the transition of clinic from provider based to hospital based while ensuring the stands of the Joint Commission are met; conducted training of new CMA's; Coordination of patient care and services.