Project-based consultant working with Startups, SMEs and Large Corporations• Startup founders & SMEs: helping structure Business Model, CX Processes and People strategy through framework-based individual and team sessions• Corporations: designing and hosting workshops on topics of Innovation, Customer Experience, Design Thinking & LeadershipFind some recommendations from past clients in the reviews section at the bottom of my profile

[Reporting to the CDO]HumanInc is a boutique consultancy working on Innovation & Future Skills with large corporations in SEA.• Lead and managed a team of 5 associate consultants• Consulted corporations in SEA on topics of innovation, agility, customer-centricity and future-readiness in the industries of banking, insurance, technology, telco, consumer goods and oil & gas• Designed and hosted experiences to develop new, innovative strategies, products & services using Design Thinking, Agile methodologies and Leadership frameworks• Some of my past clients include: Dell, HSBC, Heineken, Petronas, AIA Insurance, L'Oréal, RHBank, MISC, Astro, Sunway Medical and PwC; amongst others

Become was a VC-backed early-stage teledentistry start-up based in 5 SEA countries (raised US$ 1m in pre-seed rounds). Working alongside the CEO & co-founders, I:• Lead the company's BD and Ops efforts - forecasting, processes, procurement, unit economics, retail operations and legal + ISO certifications• Designed and implemented end-to-end processes to optimise customer experience, lead times and revenue both online and offline • Managed partnerships with the medical field - outreach, contract negotiations, onboarding and relationship management

Rocket Internet is one of the largest Venture Builder worldwide.Reporting to the Head of Operations for one of their early-stage medtech ventures, I:• Organised the opening of 6 retail locations in the UK and Sweden, overseeing service concept, operational development, daily operations, and management of 20+ staff members• Streamlined the customer journey by integrating cross-channel and cross-departmental strategies, resulting in improved CX + increased CVR• Developed and implemented operational processes and standards to optimise retail performance and efficiency of retail-HQ coordination

[Reporting to the CEO]SMB in an eyewear reseller e-commerce operating in more than 30 countries.• Designed and implemented omnichannel strategy, concept and process integration between e-commerce platform and retail locations across all departments• Oversaw the opening of the first 2 brick-and-mortar locations of the brand• Developed marketing strategy onsite and offsite• Managed joint venture and partnership program with 25+ opticians in Australia