Elise Rich Email & Phone Number

New York, United States

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Balance hotel inventory of 184 rooms and liaise with all other departments daily to create a seamless experience for guests
• Ensure hotel charges are processed to guest accounts, and billing instructions are followed
• Resolve guest issues and complete special requests efficiently to maintain a high level of guest satisfaction

Buffalo/Niagara, New York Area

• Assisted in the planning and implementation of United Way’s fundraising campaign
• Served as an account manager with assigned local businesses and organizations
• Presented to employee groups to educate them about United Way and solicit contributions

Greater Chicago Area

• Delivered full event logistics planning for 50-500 attendees at 37 different medical conferences in the US and Canada
• Owned the full coordination of attendee ground transportation, hotel room block reservations, conference registration, and group restaurant reservations
• Served as first point of contact for all attendees and provided timely communications such as deadline reminders, confirmation letters, budgets, and final bills
• Spearheaded the launch of a series of surveys sent to all attendees and leveraged Microsoft Access and Excel to analyze survey data and improve group efficiency
• Traveled to conferences and oversaw all onsite operations, responded to attendee requests, and managed onsite staff members

Buffalo/Niagara, New York Area

• Coordinated the volunteer staff at the Ride for Roswell that oversaw 8,000 riders
• Assisted senior management in all facets of race day operations
• Enlisted hundreds of volunteers throughout the effort via phone
• Honed my skills in Excel and Volgistics while organizing volunteer assignments

Buffalo/Niagara, New York Area

• Collaborated with the President and Vice President as a special intern brought onto organize an open house of 200 people
• Created and executed an invitation campaign for 300 guests
• Provided on-site support and management during the event

• Updated the company’s WordPress blog and photo gallery
• Gathered information on company events to compose articles for the intranet
• Researched current industry news to be posted on the company’s Twitter account
• Utilized social media sites such as Pinterest for specific market research projects

➢ Managed multiple tasks while offering excellent customer service➢ Trained new employees on processes and procedures➢ Responsible for opening and closing the store, balancing the cash register, cleaning and shutting down the machines, and taking inventory

➢ Planned and taught tennis lessons to children ages 5-16➢ Supervised children at a local park while creating a safe and positive environment➢ Coordinated activities and games for the children ➢ Demonstrated excellent leadership skills by building trust with parents and children

Bachelor Of Arts (Ba), Communication/Management, Minor In Psychology

Activities and Societies: Gamma Epsilon Lambda (service fraternity)

Liberal Arts & Social Sciences

Activities and Societies: Travel, Cultural ActivitiesStudied abroad in Barcelona, Spain, spring semester, 2013. Attended classes approved.