Elise Strunk Email & Phone Number

Englewood, Colorado, United States

• Mastered Hilton compliant standards when supporting the customer experience • Prepared sales documents throughout the sales process (e.g., proposals, contracts and meeting space.)• Actively pursued specific sales leads• Utilized sales techniques to maintain recurring customer loyalty and maximizing revenue• Supported sales management by retrieving information contained in databases to update files, reservations, and answer guest inquiries• Input detailed information for large group reservations• Designed targeted brand specific campaigns aimed at revenue generation including social media avenues (e.g., Instagram, Facebook and YouTube)• Increased social media following by 25 percent• Created email specific flyers to promote special offers and packages • Collaborated with local markets to promote our hotel to corporate clients

Welcomes and greets all guest with our Hilton standard. Conducts bell runs. Local concierge service. Showcases our shuttle service and scheduling. Managed bar staff and clientele. Systemized bar scheduling using the LMS program. Inventoried and conducted ordering for liquor order for both internal operating bars. Attended operations meetings for entire hotel staff.