Elisha Abigail Maquiling Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

● Accomplished computer deployments by installing and configuring computer systems for Windows and MacOS● Successfully resolved over 70% of software and hardware issues for staff members through troubleshooting● Maintain 90% positive client scores in post-ticket exit surveys for excellent troubleshooting skills and high levels of customer service

Toronto, Ontario, Canada

● Provided support to staff during the implementation of a new hospital information system by responding to user concerns and inquiries● Identified and resolved over 75% of system issues for 2 hospital units, facilitating the transition between systems● Managed multiple telephone lines and created tickets to solve end user issues using HEAT ticketing management

Toronto, Ontario, Canada

● Headed the front desk by managing multiple telephone lines, and assisted physician with basic patient care● Coordinated physician schedules and maintained patient flow by communicating patient arrivals and delays● Led front desk staff by organizing clinic inventory, and by training new front desk staff members with daily duties

Toronto, Ontario, Canada

• Maintained an orderly appearance throughout the sales floor• Provided excellent customer service by greeting customers and responding to merchandise-related questions• Ensured proper cash handling

Advanced Diploma, Computer Engineering Technology

Honours' List 2019-2022

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse