Sales Administrator:Handle inbound customer calls and e-mails within specific response times.Maximise sales opportunities, up-selling and cross selling where possible.Follow agreed process for placing customer orders taking full ownership of each order processed.Contacting customers for payment on proforma accounts and owning the order until the monies arrive.Contacting customers if orders are delayed for any reason and owning this until… Show more Sales Administrator:Handle inbound customer calls and e-mails within specific response times.Maximise sales opportunities, up-selling and cross selling where possible.Follow agreed process for placing customer orders taking full ownership of each order processed.Contacting customers for payment on proforma accounts and owning the order until the monies arrive.Contacting customers if orders are delayed for any reason and owning this until resolved.Follow agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions. Take ownership for any customer issues that arise, taking time to log them accurately. Minimise customer frustrations when dealing with issues across departments (e.g. credit, transport, etc) in line with the ‘One Team, One Customer’ approach.Make outbound calls or correspond with customers as required, following up on 100% of any commitments made.Maintain customer filing in logical and efficient manner.Carry out other customer-related tasks, as requested by Pets Choice Office Manager, for example outbound calling campaigns.Working closely with dedicated Area Sales Managers to increase sales where possible.Raise customer invoices in line with the agreed company processes.daily entry and filing of customer POD’s and orders.Cover reception duties Show less

Using Mindfulness and Goal based practices to help people suffering with pre-diagnosed mental health conditions. Also visiting schools to deliver presentations on stress management duting exam periods.