Elisha Williams Email and Phone Number

• Maintain team player profiles in Automatic Mortgage Counselor Assignment (ACA) system. • Analyze, interpret and manage various reports daily for data integrity and consistency• Perform quality assurance of ACA system settings and counselor profiles.• Generate staffing, technology and other recommendations to improve the performance of ACA.• Trained team leaders and members of other business units with the new operating system for processing, tracking and reporting business needs.• Managed weekly and monthly Intro call communication and rate lock Expiration audits.• Provided Support and process improvement ideas to leaders with the pipeline management