Elisha Gonzalez Email & Phone Number

United States

Buffalo, NY

• Essential Functions:
• Support the regional sales managers with daily operations and provide administrative support
• Maintain data integrity of multiple databases
• Process sales quotes in Netsuite
• Work with customers to close quotes as needed
• Responsible for all renewal warranty quoting, record keeping and reporting

Buffalo/Niagara, New York Area

• Answers phone calls and gathers information to determine the issue or problem.
• Obtains relevant information on caller, i.e., name, department, job, phone number.
• Explains to customer what to expect in terms of resolution.
• Provide initial contact to external providers to report network or application problems.
• Delivers remote technical support.
• Addresses root cause of problems, and obtains consensus where possible.

Buffalo, New York

Greater Philadelphia Area

• Receive incoming telephone calls from customers needing assistance with their accounts, product, checking on orders and resolving delivery issues.
• Maintain superior knowledge of Medical Guardian products, services, shipping and billing practices to ensure that information communicated to the customer is accurate and complete.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Follow up with customers regularly to ensure appropriate changes were made to resolve customers' problems.
• Display positive attitude while communicating with all internal and external customers.
• Perform other duties and responsibilities as assigned.

Greater Philadelphia Area

• Provided schedule, routing, transfer and current fare information to customers.
• Prepared accurate travel documents (tickets) either by computer or handwritten. Reissues or re-routes tickets, if necessary.
• Accepted payment for ticket transaction. Provides accurate change or charge document. Follow proper cash handling procedures.
• Presented ticket enclosed in envelope with gate number and departure time affixed. Affix strap portion of baggage tag to baggage. Staple customer's baggage claim portion to ticket envelope.
• Determined that ID tags are attached to all baggage. Ensure baggage meets transportation requirements.
• Charged for excess baggage. Properly completes baggage check. Encourages customers to carry-on small articles.

Buffalo/Niagara, New York Area

• Responsible for clerical activities.
• Greeting costumer and providing them with their wants/needs while waiting for their scheduled appointments.
• Scheduling appointments and providing customer service to clients via phone.

Buffalo NY

• Responsible for operation of a computer based dialer system.
• Coordinated directly with customers in regards to questions regarding service, payment options, packages and promotions.
• Multi managed Regional Sales teams directly regarding material, and any other concern.
• Dispacted Regional Technicians and managed all routes scheduled.
• Assisted in data collection, office organization and any other duties requested.
• Multitasking with phone and data entry skills were involved.

Albion NY

• Was responsible for the organization and data input for payroll, A/P, A/R.
• Coordinated directly with Supervisor's and clients in regards to payment options and packages.
• Maintain all clerical documentation and dealt with auditory compliance requirements. Provided exemplary customer service.
• Engaged in discussions at least twice a day. Utilize multiple proprietary ticket systems in order to track assignments and progress.
• Supervised and trained new employees.