Elisha Gonzalez Email & Phone Number

United States

Buffalo, Ny

Essential Functions:•Support the regional sales managers with daily operations and provide administrative support•Maintain data integrity of multiple databases •Process sales quotes in Netsuite •Work with customers to close quotes as needed•Responsible for all renewal warranty quoting, record keeping and reporting•Responsible for onboarding and recordkeeping for distributors and resellers, such as processing reseller agreements and non-disclosure agreements for signature•Work with sales team on Proof of Concept (POC) requests. Prepare agreements for signature and follow up with customer during/after testing•Provide reports and data informatics to the sales team as needed•Work with sales team to ensure accurate forecasting metrics

Buffalo/Niagara, New York Area

• Answers phone calls and gathers information to determine the issue or problem.• Obtains relevant information on caller, i.e., name, department, job, phone number.• Explains to customer what to expect in terms of resolution.• Provide initial contact to external providers to report network or application problems.• Delivers remote technical support.• Addresses root cause of problems, and obtains consensus where possible.• Communicates decisions to appropriate people following Piedmont Healthcare established departmental processes.• Assists IS Service Center associates and analysts with complex problems.• Explains corrective action to customer so that customer can make changes necessary.• Explains to customer what is needed to fix the problem, then holds the line to allow the customer to opportunity correct the problem.• Obtains agreement from customer to allow access to customer’s PC to help identify problem.• Takes control of customer’s PC/workstation and investigates possible causes of problem.• Corrects problems within our established First Call resolution SLA. Promptly refers all other issues to appropriate group for resolution• Logs all relevant details concerning each call in tracking system.• Documents problem resolution steps, including actions taken and call status, for review by others.• Provides report to supervisor concerning calls, as requested.• Assist in the creation and maintenance of the IS Service Center Knowledge database. • Monitors production systems and identifies document and report issues as per established procedures.• Utilizes enterprise monitoring system to identify and report network outages or performance issues as per established procedures.• Provides initial contact to external providers to report network or application problems.• Determines appropriate group for escalation.• Explains to customer that the call is being referred for assistance.• Provides needs assessment of staff to determine training programs.

Buffalo, New York

Greater Philadelphia Area

• Receive incoming telephone calls from customers needing assistance with their accounts, product, checking on orders and resolving delivery issues.• Maintain superior knowledge of Medical Guardian products, services, shipping and billing practices to ensure that information communicated to the customer is accurate and complete.• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.• Follow up with customers regularly to ensure appropriate changes were made to resolve customers' problems.• Display positive attitude while communicating with all internal and external customers.• Perform other duties and responsibilities as assigned.

Greater Philadelphia Area

•Provided schedule, routing, transfer and current fare information to customers. •Prepared accurate travel documents (tickets) either by computer or handwritten. Reissues or re-routes tickets, if necessary. •Accepted payment for ticket transaction. Provides accurate change or charge document. Follow proper cash handling procedures. •Presented ticket enclosed in envelope with gate number and departure time affixed. Affix strap portion of baggage tag to baggage. Staple customer's baggage claim portion to ticket envelope. •Determined that ID tags are attached to all baggage. Ensure baggage meets transportation requirements.•Charged for excess baggage. Properly completes baggage check. Encourages customers to carry-on small articles. •Informed customer to take tagged baggage to coach side or uses special handling tags as needed. •Updated schedule monitors, information boards and/or uses PA system to convey current information to customers. •Completed End-of-Shift report ensuring all supporting documents and deposit information are together. •Prepared blue slips to explain all discrepancies. •Followed core standards with all customers. •Directed customers to appropriate areas of the terminal to obtain desired services and answer phones. •Directed passengers to correct loading gates or areas for departures and connections. •Checked station area, baggage and express areas frequently for stray and/or lost and found items and processes promptly. •Performed other duties as assigned.

Buffalo/Niagara, New York Area

•Responsible for clerical activities. •Greeting costumer and providing them with their wants/needs while waiting for their scheduled appointments. •Scheduling appointments and providing customer service to clients via phone.

Buffalo Ny

•Responsible for operation of a computer based dialer system. •Coordinated directly with customers in regards to questions regarding service, payment options, packages and promotions. •Multi managed Regional Sales teams directly regarding material, and any other concern. •Dispacted Regional Technicians and managed all routes scheduled.•Assisted in data collection, office organization and any other duties requested.•Multitasking with phone and data entry skills were involved.

Albion Ny

•Was responsible for the organization and data input for payroll, A/P, A/R. •Coordinated directly with Supervisor's and clients in regards to payment options and packages. •Maintain all clerical documentation and dealt with auditory compliance requirements. Provided exemplary customer service. •Engaged in discussions at least twice a day. Utilize multiple proprietary ticket systems in order to track assignments and progress. •Supervised and trained new employees.