Elisha Ross Email & Phone Number

Nut Tree Parkway

Sacramento, California Area

Demonstrate company values by being consistent in decisions and execution. Exhibit servant leadership by putting the needs of others first.Consistently exceed the expectations of the people around me.Serve my community and find opportunities to GIVE BIG. Live with a spirit of optimism and enthusiasm every day.Focus on learning and striving to improve myself and others.Find ways to celebrate and acknowledge the success of those around me.

Rancho Cordova, California

Handle on average 65 to 75 calls per day, troubleshoot service and equipment concerns, research and resolve billing inquiries, and provide an overall great customer service experience. Determine requirements by working with customers. Answer inquiries by clarifying desired information; researching, locating, and providing information. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfill requests by clarifying desired information; completing transactions; forwarding requests. Sell additional services by recognizing opportunities to up-sell accounts; explain new features. Maintain call center database by entering information. Keep equipment operational by following established procedures; reporting malfunctions.Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

8101 Cosumnes River Blvd Sacramento, Ca 95823

My responsibilities included coaching team members in their development,Maintained green visits with district supervisor while overseeing specific areas in my department,Cross-trained and provided back-up for other customer service representatives when needed.l ensured superior customer experience by addressing customer concerns, demonstrated empathy, and resolved problems on the spot. l worked under strict deadlines, responded to service requests and emergency call-outs. l resolved product issues and shared benefits of new technology. l maintained weekly statuses with my Executive Team Lead of Guest Experience.l sent out weekly communication via email to entire leadership team including wins and opportunities for each specific department, and feedback on how to set expectations and follow up with their team to achieve higher metrics. l lead the team through transitions that resulted from our store being chosen to be a pilot store. l assisted in the on boarding of a new Executive Team Lead of Guest Experience. l developed highly empathetic guest relationships and earned reputation for exceeding sales goals. l trained new employees by providing knowledge of specific store tasks and policies.