Elisha Thammadi Email & Phone Number

Christchurch, Nz

Christchurch City, Canterbury, New Zealand

Auckland, New Zealand

Responsible for key account management, new account acquisition, and day-to-day business planning & administration. Regularly update the website backend to keep it up-to-date with Inventory, products, and pricing information.

Otago & Southland, New Zealand

• Ensure customer service and sales standards are maintained across the store.• Observing and providing shop floor coaching, training, and feedback.• Monitor service levels and organize the team in response.• Managing the team and delegating daily tasks with ongoing follow-up.• Checking and authorizing customer returns according to the company return policy• Adhere to all relevant people support policies and procedures at all times.• Act as a point of contact for any team member issues when in charge of the store and escalate if needed.• Resolution of customer complaints.• Maintaining and ordering stock as per the identified sales trend.• Training and upskilling new and existing team members.• Managing the store in the absence of the Manager and Assistant Manager.• Complete store opening and closing procedures as per company policy.• Ensure the store is trading at its full potential every day through effective mailer tie up and promotional activity.• Proactively look for opportunities to drive sales• Promotional execution and maintenance.• Prevent loss to the store through effective implementation. Of loss prevention procedures• Cash-handling and daily banking. • Health and safety check as per company standard.• Sales, service, and installation of business machines, technology, and networking equipment.• Walking the customer through the troubleshooting process on the call• Troubleshooting and resolution of computer devices in store• Educating the customer about critical technology needs for office setup and upgrades for future business needs• Generation of Range and Non-reports, Inventory control, pricing, ticketing, administration and order processing.

Auckland, New Zealand

As a Business Development Manager, I bring to Edex my expertise in Management and Information System. I facilitate the following• Developing and implementing a marketing strategy• CRM Management• Student Recruitment• Project Management of Online Global Education/Event Management• Student Support Services On and Off shore• Undertaking verification of Student Documents• Training the team on Streamlined Visa ProcessingWith my experience in Major Multi-Nationals Companies in the area of Anti-Money Laundering, I have gained confidence in the financial sector.During my previous experience, I gained adequate knowledge in the area of e-commerce which I am very keen to implement in the developed country.

Hyderabad Area, India

As a member of the Commerce Risk Operations team, I have contributed towards fighting fraud and preventing financial loss on Google Wallet while supporting rapid growth of Google Play, Pay by Gmail, Devices, and other Google products. Introduced to cutting-edge forms of online payment fraud and account-related abuse and will use fraud detection technology and data mining and analysis to investigate and respond to evolving fraud trends.Responsibilities:Conduct transaction and account reviews to detect fraudulent behavior and abuse, investigate fraud trends and signals and measure reviewer quality.Collaborate with cross-functional partners in Engineering and Product to expose and escalate product vulnerabilities, troubleshoot technical issues, and improve our automated detection systems.Innovate and implement large-scale quality improvements to operational processes and systems by conducting data analyses, increasing automation, and contributing to tools development.Promote a positive user experience by refining processes around customer support and education.Responsibilities (Quality Analyst): To create weekly review reports for Clients, Analysis of weekly performance, Training, Development and Mentoring, Quality reporting to the clients and checking for AML compliance.To maintain close and effective working relationships with business communities and toreview and analyze requirements as part of a project team, work with internal and external resources to understand the system.Assist in creating and documenting Quality Analysis and participate in postmortems to determine better practices and new opportunities for the department.To Co-ordinate with PQO team members to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.Achievements: Received Best Performer Award 6 times.Promoted as a Quality Analyst.

Hyderabad Area, India

Planning and Organizing events, Corporate events and Parties, Commercial Events and Fairs

Hyderabad Area, India

As a member of the Commerce Risk Operations team, I have contributed towards fighting fraud and preventing financial loss on Google Wallet while supporting rapid growth of Google Play, Pay by Gmail, Devices, and other Google products. Introduced to cutting-edge forms of online payment fraud and account-related abuse and will use fraud detection technology and data mining and analysis to investigate and respond to evolving fraud trends.To validate online purchases and accounts of Google wallet, Identifying Online banking and Take - over frauds.To enforce policies of Google wallet against fraud.Checking for identity theft and Credit and debit card abuse.Forgery and Money Laundering Check.Analyzing and identifying mobile phone fraud.Account Hijacking and fraud analysis & reporting.Document check and Identity Verification.Achievements: Received spot Appreciations for identifying complex Fraud Rings

Hyderabad Area, India

> Identification of Banking application fraud. > Document Identification and Verification. > Identity and address verification> Complete analysis of Bank documents to prevent Money Laundering. > Provide Process access to the client. > Fraud Reporting

Hyderabad Area, India

> Analyzing System Hardware Conflicts.> Troubleshooting Operating Systems. > Providing Resolution. > Report generation.> Report documentation.> Business Development. > Sales & Sales negotiation. > General administrative support

Post Graduate Certificate In Business, Management Information Systems, General

Activities and Societies: NABusiness Information Systems, Business Online and E-Commerce

Master Of Business, Management Information Systems, General

Activities and Societies: NASystem Analysis, Business Online, Business Communications Management

Master Of Business Administration (Mba), Human Resource And Information System

Activities and Societies: NAHuman Resource and Information System