E'Lisha Yi Email & Phone Number

Schaumburg, Illinois, Us

Schaumburg, Illinois, Us

Supervise the work of 17 direct reports for day-to-day operations. Provide training and assist with coaching and development of direct reports. Developing and collaborating with programming team leads and management on best practices and ways to improve the team’s performance. Handling client escalations and assisting team members on calls to solve client’s issues.

Schaumburg, Illinois, Us

Acting resource and liaison to Tech Services to determine business requirements, establish priorities, define key performance indicators, and develop a data warehouse strategy. Develops, designs and validate dashboards and reports which measure business performance across Operations for management purposes. Ensure information is easily available to users for direct consumption. Conducts analyses of functional business processes and participates in the development of business cases in the support of continuous improvement programs and the implementation of enabling technologies. Provides leadership in facilitating information gathering, structured documentation and present to findings of all levels of management.

Schaumburg, Illinois, Us

Acting resource and liaison to Clients and the Programmers Analyze every ticket that comes through Custom Reports trying to provide other solutions for clients; Providing insight, use cases and impact data for product specific initiatives, escalations and KPP requests/bug fixes; Collect, combine and analyze data coming from all aspects of the business to help identify client pain points and opportunities to partner with Developments; Contributing member of the KPP, working to assist our product partners with communication to the business regarding all aspects related to Reporting; Acting voice of the client, ensuring their needs, requests and pain points are being brought to light

Schaumburg, Illinois, Us

Mooresville, Nc, Us

I provide leadership that drives the total store results with specific ownership for the operations of the store including financial controllable, workforce management, staffing (scheduling), payroll, etc. I drive results by developing and executing short term action plans and long term strategies. I support growth in sales and service and ensure maximum productivity, profitability, and compliance with company policies and procedures. I optimize labor by helping editing and approving weekly schedules. I monitor controllable expense, including but not limited to payroll, store spending and orders of supplies. I oversee the cash office and monitor any irregularities in cash over/short trying to minimize loss. I drive customer loyalty by overseeing credit department encouraging and implementing different methods increase our relationships. I take ownership of talent management of my associates including career development, succession planning and recognition. Took the store from a failing Operational Audit score to a 91.7%.

I am client-focused. I offer a broad scope of business operations consulting and my specific services vary depending on your business and particular industry. I can help you in areas such as creating and maintaining your business plan, streamlining organizational processes, reevaluate staffing or financial planning. My mission is to work hard to identify and resolve your business issues in a timely manner leveraging best practices. I will deliver tangible goals for your team and help facilitate meaningful process improvements throughout your operation. I will help you develop the skills and initiatives you need to truly take your business to the next level.

Atlanta, Georgia, Us

As a front end supervisor I was responsible for the supervision of a staff of over 30 people within the customer service department. I have experience running multiple departments at once in all different areas within the store. I provided support to the sales team, ensuring all sales and service objectives were met. I had an unwavering commitment to customer service with an ability to build productive relationships, resolve complex issues and win customer loyalty.

Silver Spring, Md, Us

I processed large amounts of data to plot and plan for multiple outcomes to prepare for a flu epidemic. I worked with biologists and created strategic relationships to understand the disease and consequences. Together we listen attentively, solved problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. I processed data to find the most financially sound decisions and plans.

I oversaw teams of two in their day to day operations. I monitored inventory of supplies and ensure we were always stocked and ready for business. I performed basic secretarial duties including receiving incoming calls, scheduling appointments, basic payroll, etc.