•Manage OrCam's brand social media on Instagram, Facebook, LinkedIn, Twitter, TikTok, and YouTube, increasing total followers to over 300K globally.•Develop and implement a strong social media strategy, resulting in a Facebook reach of 2.5 million and an Instagram reach of 758.5K.•Create high-quality content pieces, including images, videos, and graphic design materials, enhancing brand awareness and driving website traffic.•Organize and conduct engaging live events with colleagues, contributing to a growth in sales.•Produce compelling website and brochure copy, key product messaging, and video scripts.•Manage all social media messages and interactions, building rapport with followers and driving sales.•Utilize a social listening tool to monitor the brand's online presence, improving the social listening score by 15 points within three months.•Collaborate with various departments to promote B2B events, internal communications, and presentations, supporting an increase in event attendance.

• Created & implement successful digital strategies for app, browser pushes, Facebook, Twitter, & Instagram pages increasing followers by 2 million+.• Reached and engaged 1.5 million people in 170 countries daily.• Curated engaging video content for website & social media.• Created relevant, thought-provoking news and advocacy videos and graphics using Wochit and Canva.• Effectively collaborated with other Israel advocacy organizations to advance mutually shared goals. • Grew push notification subscribers to 250K with a 9% engagement rate.• Promoted campaigns driving over 500K actions.• Provided monthly reports to provide transparency and improve performance

• Created and implemented effective content and social media strategies to increase conversions for B2B and B2C companies in various industries.• Wrote interesting and engaging texts based on brand niche and audience interests, including; company profiles, websites, landing pages, press releases, in-app texts, blogs, and whitepapers.• Managed Facebook, Twitter, LinkedIn, and Instagram pages for 3 business accounts.• Planned and executed effective social media advertising campaigns with numerous objectives.• Collaborated with Graphic Design and Sales Teams.• Communicated brand messages on different devices and in various formats.• Provided page titles, descriptions, meta tags, and any other backend texts crawled by search engine bots to improve search engine rankings.• Produced monthly reports to communicate performance and provide transparency.

• Conducted monthly and yearly individual performance reviews for staff of 10 and make recommendations to improve developmental areas. • Provided individualized job coaching to employees on areas of need as well as on issues of general professionalism on the job.• Handled quality assurance for department to ensure greatest customer satisfaction.• Liaised with technical department on any computer and system related issues.• Was responsible for coordinating individual employee schedules in both back office and front office customer service departments and liaising with Scheduling Department. • Collaborated with Training Department to develop more appropriate training materials and workshops for representatives and consult with them on individual cases.• Produced monthly KPI (Key Performance Indicator) reports for each employee.• Performed quarterly audits on compliant related processes.• Promoted to position due to excellent performance in both Customer Service and Back End Specialist roles.

• Spearheaded processes in back-end office including compliance, accurate order fulfillment, fraud, age verification, refunds and handling payments.• Followed up with clients on specific problematic orders from within 42 processes.• Learned appropriate software to make operations run efficiently and effectively.

• Assisted customers with product quality concerns and order issues through phone, live-chat, and email (ticket) correspondence; placed customer orders with US, British, and other international based clients.• Resolved shipment problems with USPS and FedEx.