-Managed delivery of food and drinks to entirety of restaurant in a timely manner -Efficiently managed a section of 25 tables in a fast-paced dining environment, consistently receiving positive feedback for attentive service-Collaborated with 2 servers to ensure accurate updates on guests’ food and requests-Maintained a clean and organized workspace, adhering to health and safety standards.-Developed strong rapport with regular customers, enhancing customer loyalty and repeat… Show more -Managed delivery of food and drinks to entirety of restaurant in a timely manner -Efficiently managed a section of 25 tables in a fast-paced dining environment, consistently receiving positive feedback for attentive service-Collaborated with 2 servers to ensure accurate updates on guests’ food and requests-Maintained a clean and organized workspace, adhering to health and safety standards.-Developed strong rapport with regular customers, enhancing customer loyalty and repeat business.-Upsold menu items and specials, contributing to an increase in sales during peak hours. Show less

-Collaborated with team, up to 50, to ensure the satisfaction of large scale events including weddings, corporate functions, award shows, and fundraisers -Ensured visual presentation of event is to the host’s satisfaction -Guaranteed guests always have needs met; food, water, bussing, in a timely manner-Delivered exceptional service in a variety of settings

-Coordinated with team to provide exceptional service in the high pressure and fast paced environment-Worked with team to setup and breakdown all events-Waited on and guaranteed numerous high profile guests’ satisfaction and comfort-Ensured food safety from allergens

-Collaborated with a team of 5 in complete redesign of e- commerce website for a more intuitive and user centered web page resulting in resolved user concerns and an elevated shopping experience.- Analyzed landscapes of 4 competitors to identify products and market presence to identify strengths, weaknesses, opportunities, and inform current product innovation strategies.- Conducted comprehensive user research including crafting a user persona, composed 10 insightful interview… Show more -Collaborated with a team of 5 in complete redesign of e- commerce website for a more intuitive and user centered web page resulting in resolved user concerns and an elevated shopping experience.- Analyzed landscapes of 4 competitors to identify products and market presence to identify strengths, weaknesses, opportunities, and inform current product innovation strategies.- Conducted comprehensive user research including crafting a user persona, composed 10 insightful interview questions, and oversaw 10 interviews thereby gaining quintessential knowledge about users’ needs and frustrations.- Utilized Figma to craft wireframes, mockups, and prototypes with meticulous attention to detail, iteratively incorporating user feedback to enhance both the experience and functionality significantly.- Interpreted rigorous usability testing to iteratively improve design and functionality based on insights gathered from results and feedback- Presented prototype progress to CEO and used research to guide business strategies Show less

-Efficiently served a high volume of customers daily-Addressed customer inquiries and resolved issues with orders and payments-Demonstrated extensive menu knowledge and ensured allergen safety-Maintained cleanliness and organization of front line, lobby, and bathroom areas-Prepared salads for online and in-person orders

-Managed shift team, ensuring food safety and operational efficiency-Provided excellent customer service and handled inquiries and issues-Processed orders for a large number of customers daily-Prepared desserts according to company standards-Managed both in-person and online orders