Relocated from South Africa, adjust and settle the family and Australian Volunteer Work,

Responsible for the Revenue Management and Optimisation of the Cape Town route on the British Airways brand for the last 8 years. This is the main route generating at least 35-40% of Comair’s revenue• Daily, monthly and annual forecasting to enhance yield and revenue based on demand, market trends and historical data• Evaluation of revenue strategies to ensure competitive advantage and prevent unnecessary yield dilution• Forecasted pricing and revenue based on demand and market trends• Evaluating competitor behaviour and developing pricing strategies and promotions• Maintaining optimal seat availability to optimize flight performance• Re-fleeting in line with passenger demand and maintenance requirements• Identify ad-hoc opportunities to take advantage of peak passenger demand• Manage off-peak demand as a cost saving measure• Managing overbooking to optimise flight profitability• Accepting/Declining and pricing of group traffic requests• Communication with Sales, Operations, crew and fleet planning and scheduling to ensure effective planning and implementation• Working closely with our low-cost airline partner Kulula.comADDITIONAL DUTIESSystem specialist• Accountable for all Revenue Management systems for the British Airways brand• Collaborate with British Airways Mainline to ensure that Revenue Management systems are fully functional and that all upgrades and enhancements perform as expected• Training of Revenue Management staff on any new or enhanced productsCodeshare liaison• Loading and maintaining of flight schedules and class mapping tablesPROJECTS• Helped to established an interim IROPS department to perform the daily funnel service between commercial and operationso Training of staff • Implemented POS on all domestic and regional routes• Full automation of overbooking and cancellation manager in line with British Mainlineo Monitoring NOSHOWS and DBC’s o Staff trainingo Monitoring Airports and advising on best practice

• Load control, narrow bodied aircraft 737-100, 737-200, 737-300, 737-400 and 727• Planning and drawing up Avplans• Preparing flight load plan, i.e. stipulate where baggage and cargo should be loaded in the hull of the aircraft• Liaison with flight deck crew regarding fuel figures, weight and balance of aircraft• Preparing passenger manifests and aircraft load sheets

• Manage a staff compliment of 8 Ramp Controllers including full-time and part-time staff• Staff performance reviews / appraisals and training evaluations• Co-ordinate direct reporting staff ensuring the following actions take place in order for flights to depart on time:o Catering, fuel, loading of SBY psgrs, Cargo, Cleaners, Tarmac staff• Monitoring of departing and arriving flights• Foreseeing flight delays and taking pro-active measures including the liaison with various airport departments• Completing delay reports• Administration of over / under catering• Capturing of required statistical figures for certain head office departments

• Issuing tickets and rerouting passengers in flight disruptions• Manage a staff compliment of 10 Customer Services Agents including full-time and part-time employees• Staff performance reviews / appraisals and training evaluations• Training staff on a one-on-one basis• Liaison with travel agents• Balancing, depositing and reporting of daily ticket sales

• Manage a staff compliment of 20 Check-in staff including full-time and part-time employees• Staff performance reviews / appraisals and training evaluations• Closing flights and dealing with DBC’s• Dealing with delays and overbooked flights and difficult customers

• Ensuring effective and efficient passengers and baggage handling in line with schedule• Dealing with delays and overbooked flights• Issuing tickets and rerouting passengers during flight disruptions• Reservations• Dealing with delays and overbooked flights.• Daily sales return and banking