Elissa Torres, Phd Email & Phone Number

Apopka, Fl, Us

Scottsdale, Az, Us

• Responsible for driving high value business process optimization initiatives for small, medium, and large clients.• Serve as an enterprise business architect for cross-functional/project solutions. Create architectural data and solution diagrams. Promote long-term strategic roadmap for tools and solution selections. Promote change management within IT and Business Operations for optimized processes and solutions.• Assisted with the design, development, and testing of an innovative Pega solution for processing referrals and authorizations for large healthcare.• Led geographically dispersed team members on assignments with clients to deliver technical and optimization solutions.• Collaborated with leadership teams to create roadmaps for organizational effectiveness and performance excellence using both quantitative and qualitative analysis. • Documented complex operational work processes within a national health plan to identify gaps and opportunities for improvement using continuous process improvement methods. • Created and delivered corporate training on human resource management, Lean, organizational development, and BPM systems applications.

Phoenix, Az, Us

Serve as a full-time faculty member for quantitative methods, information technology, and supply chain management and logistics. Facilitate learning for undergraduate, masters and doctoral degree students in the college of business. • Program lead for Supply Chain and Logistics program. Designed program and courses. Established the Advisory Council with members of supply chain business partners to create relevant content and job opportunities. Responsible for online and on-ground faculty performance and development.• Leveraged industry partnerships to enhance the student experience and increase technical expertise by including IBM Watson Analytics, Pega Systems digital process automation, and enhanced technical learning tools. • Designed a new curriculum in the areas of operations management, BPM, systems design, healthcare administration, supply chain, and logistics management, and Lean.• Consulted non-profit leadership for community outreach and engagement program. Designed and deployed the Strategic and Implementation model which included a newly developed playbook and training.• Created Corporate Training program including Executive Workshop for High Potential Leaders.

Principle of consulting company providing services for small to medium sized enterprises in the areas of strategic planning, process optimization, human resource planning, and operational effectiveness. Experienced in engaging diverse industries from manufacturing to city governments. Specialized in providing strategic planning, including short and medium term implementation through organizational change programs and leader training. Training includes; change management, new leader training, performance management, labor relations, project management and process improvement (Lean and Six Sigma)

Tempe, Az, Us

Facilitate curriculum delivery for an on-line course in the Phoenix area for business majors. Course facilitation includes business statistics. Re-designed statistics course for both online and print modalities for college to increase student understanding and persistence.

Develop and facilitate curriculum delivery for on-ground and on-line courses for business and behavioral science majors. Experience includes; on-ground and on-line course facilitation, student coaching and performance monitoring, peer faculty selection and curriculum development. Course facilitation includes management, leadership, operations management, statistics, research methods and design, communications, project management, team building and conflict resolution.

Phoenix, Az, Us

Serve as an internal process and project consultant for TriWest Healthcare Alliance specializing in process innovation and improvement through Six Sigma and Business Process Management. Partner and collaborate with business units on enterprise transformational initiatives to ensure quality processes are implemented and change management is utilized in project lifecycle. Designed and deployed an enterprise process scorecard to measure and monitor process and performance excellence. Collaborated with cross-functional teams to design, model and deploy new processes that enhance both the customer and employee experience. Collaborated with leaders on services marketing and led workshops on service blueprinting. Provide training and coaching to Six Sigma Green Belts and Black Belts on projects and for ASQ Certification Exam and coaching staff on project management tools and techniques. Developed and deployed business process management strategy and framework with senior leaders for organization. Designed and deployed training to organizations Quality Team on Business Process Management and Services Marketing and Blueprinting.

New York, New York, Us

Business Process Reengineering Project Manager responsible for leading project teams using Lean Six Sigma across the Citibank North America Branch Operations. Facilitated value stream mapping sessions for banking operations and coached line staff on Lean Six Sigma processes and tools.

New York, Ny, Us

American Express Certified Six Sigma Master Black Belt and Deployment Champion. Developed and deployed Six Sigma strategy for transactional operations and technology solutions center of excellence. Managed the Six Sigma and Reengineering project office for multiple domestic and international locations. Coached and led Black Belts and Project Managers through project execution to reduce defects, improve the Customer Experience, reduce compliance/audit risk and achieve reengineering goals. Provided consulting to Six Sigma resources and Senior Leadership Team on Six Sigma, change management, and reengineering strategies. Experienced in delivering Six Sigma training to all levels of the organization

Doctor Of Philosophy (Ph.D.), Organization & Management

Masters, Organizational Management