Manages all aspects of business logistics including planning, analyzing, purchasing, taxes, and per diem staff Prepares nutritious custom cuisines to customer specifications

Led skilled nursing facility during global pandemic with strict adherence to the CDC, CMS, DPH, Epidemiology and local health guidelines, prioritizing resident, employee and visitor safety Reported mandatory COVID testing and vaccine statistics to DPH, NHSN and LTC-MAP accurately Conducted thorough investigations for reportable events, and submitted summaries to DPH Managed day-to-day operations of Short Term Rehabilitation/Long Term Care facility to ensure the highest quality of individualized care and resident outcomes in accordance with local, state and federal regulations Directed and supported management team to ensure facility mission, core values and policy/procedures were implemented, meeting performance goals and objectives Reviewed Medicaid pendings/outstanding balances weekly with BOM and created payment plans, pursued conservatorship and alternative options to reduce write offs and uncollectables Updated a comprehensive Emergency Preparedness Program in collaboration with the town Emergency Manager and the CT LTC MAPMaintained and analyzed facility budget to reduce controllable expenses by review of P/L, KPIs, OT trends, staffing to census and appropriately managed staffing challenges Strived to provide high satisfaction to residents, families, and staff through conflict resolution Implemented and maintained the QAPI program focusing on department/facility weaknesses and QMs Represented the facility with frequent communication and cultivated positive relationships with the Governing Body, Medical Staff, health agencies, local community, and other stakeholdersComplied and upheld contractual agreement with 1199/SEIU and participated in Labor Management Meetings and ArbitrationCalculated the staff to census PPD, reviewed budget labor hours, identified staffing needs and overtime trends to increase profitabilityConducted annual evaluations for department heads, performance improvement plans, and staff progressive discipline as needed

Lead authority in administrator’s absence for 153 bed facilityOrganized a successful Mutual Aid disaster drill, staging a command central, triage, and surge area for receiving disaster struck residents from an evacuated facility Revamped the admissions department to ensure compliance with state and federal regulations concerning waitlist fairness, bed management and admission agreements. Created marketing plan Make facility rounds, pro-actively maintaining safety, clear paths of egress, answering call lightsCalculate the staffing to census PPD, review budgeted labor hours, identify staffing needs and overtime trendsMeet with residents and families to resolve concerns, driving customer service and satisfaction. Investigate and resolve resident grievancesProvide forum for employee grievance resolution and escalation to senior management as neededParticipate in annual evaluations for department heads, performance improvement plans, and progressive disciplineAssist payroll and finance department with operating deposits, time and attendanceRegularly update facility policies to comply with Center for Medicare and Medicaid Services Mega RuleAttend ACHCA and CAHCF events and seminars on various topics for continuing education units Track hospital readmission rates, review statistics and processes to drive rate reduction.Interact with vendors, negotiate favorable terms of contract

Maintain organization of the detailed filing system for medical records created and strictly adhering to HIPPA guidelines that is logical and easily accessible to nursing staff Assists in administrative and technical support throughout organization by training, promoting efficiency, and productivityActs as a liaison for off-site storage by coordinating and managing closed medical records for organizeProvide records requested for time sensitive internal and external inquiries recovering millions of dollars in Medicare and other insurance reimbursementTrained 20 selected staff to use Abaqis State Survey Preparedness Software successfully and provided feedback and ongoing supportAct as System Administrator for electronic records system offering continuous technical support to staff and decreasing lapse of inaccessibilityCreate and present PowerPoint for the Quarterly Medical Board and Quality Assurance meeting well organized and visually appealingPart Time Evening Chef SupervisorSupervised 10-12 dietary staff on day and evening shifts reinforcing safety and maintaining productivityPrepared and served the evening meal for up to 153 residents including mechanically altered consistency therapeutic diets satisfactorily and timelyResolved issues concerning meal preferences, family member concerns, and interdepartmental challenges effectively under facility policyPerformed duties of absent dietary aides to provide support to staff closing on time

Managed the Food Service Department of six staff and six Sharps Crew dishwashers and enforced disciplinary action, resolved interdepartmental challenges following company policy to the satisfaction of top managementCreated fair staff schedules and held weekly meetings to encourage communication among staff for efficiency and productivityEducated and trained staff on proper food handling and proper cooking techniques to ensure safety Purchased food items, ingredients, and supplies and interacted with vendors while adhering to strict budget constraintsPlanned and prepared specialized food items for organization wide events and monthly executive board meetings exceeding expectations of top managementQualified Food Operator for annual and surprise inspections from the Department of Public Health receiving high scores of 97 and implemented recommendationsRestructured Food Service Department to ensure safety, sanitation, and high quality standards to meet requirements of the local health department to the satisfaction of top management