Elissa Muller Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Wagga Wagga, New South Wales, Australia

Develop and implement innovative and effective communication and community engagement programs for projects, civil asset maintenance and construction works.Key achievements:» Established processes to help the project management team (PMO) streamline communications and engagement when scoping and delivering capital works projects.» Educated members of the PMO on the importance of engagement design and delivery.» Strengthened relationship between the communications and engagement team and PMO.» Promoted capital works projects, liaising and bringing in other agencies as required.

Melbourne, Victoria, Australia

Advice, strategy, planning, project management and execution on a range of projects and activities including internal communications, brand, content marketing, digital project management, social media strategy, website management, management of third-party suppliers (inc. photographers and designers) and writing and editing for B2B and B2C clients.

Geelong, Victoria, Australia

Diversity - strategy, engagement and communications

Melbourne, Australia

Managed stakeholder and community engagement communications to support regulatory assessment and planning processes for a proposed new LNG import project.Key achievements:» Planned and delivered community engagement and communications for a proposed $250m LNG project. The project failed its environment assessment due to marine impacts in a Ramsar site but passed on social and community engagement aspects.» Organised and ran ~20 community engagement sessions in metro and regional Victoria during the planning process.» Managed design, production and distribution of the Environment Effects Statement, adjusting plans in a short space of time to meet amended requirements from the Minister for Planning due to COVID-19.» Managed development of a dedicated website for the project, meeting the needs of both AGL and project partner APA.» Wrote messages for difficult environmental and community issues that satisfied community needs and developed a rapid response toolkit to facilitate responsive answers to questions and feedback from the community and other stakeholders.» Project managed design and fit out of a community information centre in the local area. Fit out was 90% complete but did not open due to COVID-19. Static and digital information explained how gas would be imported and processed, the environmental risks and how they would be addressed.» Managed a small team responsible for engaging with local councils and Traditional Owners and managing community funding.» Assisted in planning and delivering community safety workshops.» Supported a regular social license and community sentiment research program to assess community alignment with opposing arguments, SLO levels and opposition or support levels for the gas import project across Victoria and the project area.

Melbourne, Australia

Developed solutions focused go-to-market strategies for the new technology services division, contributing to the local implementation of Konica Minolta’s global transformation strategy.- Managed sponsorship of five major technology conferences which resulted in increased brand awareness and strengthened relationships with vendors.- Developed positioning of professional services offering across three large technology practices in collaboration with senior management.- Contributed to delivery of client work including as a strategy consultant to develop a strategic social media framework for Victoria Police.- International stakeholder management including APAC and the US.- Managed rebranding of the two acquired companies, delivering on enhancements to the Stonebridge brand identified in previous role.- Reviewed proposals on a weekly basis with a focus on accuracy, quality and brand.

Melbourne, Australia

Managed all marketing activity including digital, print, PR, events and sales support.- Significantly improved the overall quality of proposals for new work.- Produced new capability statements for the ECM and Digital practices, with an improved articulation of Stonebridge’s value proposition and services offering.- Undertook brand review, identifying opportunities for enhancement.- Managed sponsorship of OpenText Innovation Tour, Sydney, resulting in a 100% increase in leads on the previous year.

Melbourne, Australia

Managed external and internal communications for AGL Energy’s move to activity-based working and a purpose built building in Docklands, which improved integration of technology in the workplace, collaboration and productivity.

Melbourne, Australia

Advice, strategy, planning, project management and execution on a range of projects and activities including brand, social media, SEO and SEM, blogging and web builds for B2B and B2C clients.

Melbourne, Australia

Supported business owners to deliver across all digital channels including large developments and campaigns, and responsible for social media policy development and implementation, content strategy and email marketing.- Successfully managed implementation of the agency’s first email marketing platform which resulted in improved quality of data, quality of and prioritisation of content in a complex environment, and increased open rates and conversions.- Managed development of Climate Communities portal, delivering in only 8 weeks.- Delivered digital elements of whitegoods rebate campaign that exceeded site visitation targets and program take-up.- Project managed redevelopment of Save Energy (black balloons) campaign website- Drove user experience improvements for Get it Right on Bin Night website.- Led social media activities; developed policy and strategy, advised executive, daily management, monitoring and reporting.- Contributed to consolidation of digital properties which resulted in streamlined content management processes and workflows, clearer delineation between business owners and digital team, reduction in the number of large, expensive to maintain websites and more capacity to focus on innovation and campaign delivery over BAU technology maintenance.

London, United Kingdom

- Successfully project managed development of ‘Whatever’, a new website and magazine to promote positive activities, advice and information to young people.- Managed creation and implementation of website launch campaign, resulting in positive media coverage.- Met website sign-up target in the first three months following launch.- Improved relationships and partnerships with local arts, media and cultural institutions and other providers of opportunities for young people in the area.- Led communications for Young Southwark, a partnership comprising 25 organisations in all sectors, working to integrate local children’s services. Primary target audience: 15,000 staff in all sectors and disciplines.- Wrote, edited and managed design and print of a strategy for children and young people in Southwark, for the first time integrating work across a number of council agencies and sectors.- Increased newsletter subscription seven-fold over two years with positive reader feedback.

Canberra, Australia

- Managed a team of three staff delivering electronic communications, media monitoring, internal and corporate communications- Provided a full-range PR service to clients including design management, photography, publications, writing, new media and media relations

Canberra, Australia