Elisse Sutton Email and Phone Number

Provision of high-level secretarial and administrative support to the Mercy Mental Health Deputy Program Directors.Consistently provide a high level of secretarial and administration duties e.g., diary, email and travel management.Coordinate and prioritize appointments and meetings on behalf of the Deputy Program Directors of Mercy Mental Health.Organise meetings and corporate functions as required.Preparation of correspondence, proposals, reports, spreadsheets, presentation material and minutes as requested. Screen incoming calls, emails and other correspondence. Respond to queries and issues on behalf of the Deputy Program Directors of Mercy Mental Health. Use discretion in the absence of the Deputy Program Directors of Mercy Mental Health to refer urgent matters to other Managers.Collect data and compile special reports as required.Be a central contact point for all major stakeholders.Provide timely advice to community members requiring assistance.Outstanding administration and organisational skills.Excellent customer service skills and communication skills.

Performing clinical procedures/assessments according to the approved protocol requirements, standard operating procedures and ICH GCP.Supervise, support and develop a good rapport with study participants.Conducting procedures such as vital signs, telemetry, ECGs, blood collection, blood processing as well as adverse events and data collection.Follow the directions of the Nurse in Charge and conduct delegated tasks; reporting back as required.

Achievements:Provided uninterrupted service to clients throughout COVID workplace restrictions.Developed a streamlined and effective COVID-Safe plan.Responsibilities:Collaborate with students, parents, and teachers to determine student needs, develop lesson plans, and assess student progress.Delivered online and in-person instruction to primary and secondary students to help them achieve their academic goals.Develop teaching materials, such as PowerPoint presentations, study materials, and quizzes.Schedule tutoring appointments with students or their parents.Research and recommend textbooks, software and other learning materials to complement tutoring.

Responsibilities:Assist in daily management of the environmentally friendly ecommerce site Nature Bay.Organise and analyse relevant data.Create and copy-edit social media marketing posts.Exposure to Google AdWords and the importance of SEO.

Responsibilities:Provide administrative support to the Australian headquarters of a New Zealand Aluminium construction company. Responsible for filing of site and product photos.Researched and selected appropriate cloud services for photo storage.Responsible for daily sorting, naming and filing of photos into the correct job folders in the company’s intranet.

Achievements:Implemented sustainability practices such as transitioning to a paperless office.Improved the efficiency of CRM practice by moving to a digital system.Responsibilities:Provided administrative support to four-person lawn and garden maintenance business.Created, maintained and filed business documents such as client lists, marketing strategies and required equipment maintenance.Answered incoming calls, text and emails and assume other receptionist duties when needed.Customer service managing clients and contractors.Calendaring/scheduling, filing, and proofreading.Maintain office supplies by checking inventory and order itemsAnticipate the needs of others in order to ensure their seamless and positive experience

Achievements:Retained over multiple contracts based on performance.Developed course material.Organised study and review sessions. 94% pass (or higher) rate of students.

Achievements: Develop personalised creative study plans with students.All student passed their subjects.Average grade increase 20+ percent.Responsibilities:Provide private instruction to individual students to improve academic performance and prepare for academic tests.Prepare lesson plans for tutoring sessions according to students' needs and goals.Conducting tutoring sessions at the university library.Schedule tutoring appointments with students.

Achievements:Commended for high close rate based on over-the-phone customer service skillsResponsibilitiesConducted telephone interviews with individuals, businesses, and medical professionals.Recruited, screened, and compiled unbiased and accurate survey data through CATI (Computer Aided Telephone Interviewing).Ensured the confidentiality of the client and the respondents’ answers.Adhering to privacy regulations and confidentially handling sensitive information.Convinced hard-to-reach individuals, executives and medical professionals to share their valuable knowledge.

Achievements:Completed international collaborative studies, with Fordam University NY, on time.Coordinated and supervised research assistants across multiple disciplines.Responsibilities:Assisting visiting research graduates from Fordham University, New York, USA, with their experiments.Conducted nutrient extractions and enzyme assays on soil samples, within a strict period across multiple university departments.Participated in sample collection, data recording and preparation of soil samples for transport to Fordham University.