An insightful business development professional, I institute and manage processes and practices that drive sales through expert product knowledge and outstanding customer service.Key strengths include:•Analyzing sales trends to formulate the strategic direction for business development and marketing plans going forward. I am able to transform these ideas into actionable plans that drive growth.•Leading sales teams in executing strategies that accelerate relationship growth. I empower teams with the sales tools and product information they need to close sales.•Defining comprehensive service protocols for customer service and problem resolution that maximize business retention. Incorporation of these protocols has led to dramatic growth.