Elitsa Dimitrova Email and Phone Number

Strategic-minded Logistics & Sales Support Manager with the ability to developand execute effective supply chain strategies, foster key partnerships withstakeholders, and lead multidisciplinary teams to success.● Strategic-minded Leadership: Lead the logistics and customer support departments, driving strategic initiatives to optimize operations and improve service delivery across the organization.● Team Management: Oversee and mentor a multidisciplinary team of logistics and customer support professionals, providing guidance, coaching, and support to achieve departmental objectives.● CRM Implementation: Spearheaded the implementation of a comprehensive CRM system, streamlining customer interactions, enhancing tracking, and improving overall customer satisfaction.● Process Optimization: Collaborate with cross-functional teams to identify inefficiencies in supply chain and customer service processes, implementing solutions that have reduced operational costs.● Stakeholder Collaboration: Establish and maintain relationships with key stakeholders, including B2B clients, customs authorities, and transport companies, ensuring compliance with regulations and seamless logistics operations.● Performance Management: Conduct regular performance reviews, implementing targeted training programs that have significantly improved team competency in logistics coordination and customer service delivery.