Eric Litster, Mba Email & Phone Number

United States

We specialize in helping our clients save money on their; Utility, Telecom, Waste/Recycling, Merchant Processing, Uniforms/Linen, Merchant Processing, Property Tax, and Managed Print expenses. We use our decades of expertise to reduce our client's expenses on a risk free/shared savings basis. We provide a performance based model. No savings, no fee.Leading from a position of trust, we partner with businesses, governments, and organizations to verify, correct, and reduce expenditures in cost areas often overlooked.Leveraging decades of auditing expertise, our auditors have radically improved the financial performance of countless businesses.elitster@costanalysts.com or 801-913-0021www.costanalysts.com

Draper, Ut

Sales ConsultingSME Consulting firm helping existing Sales and Inside Sales organizations revitalize existing Inside Sales teams, and build Inside Sales teams internally to cultivate people, clients, and revenues.Creating customized customer experiences: consistently, to elevate customer acquisition, lead creation cultivation, sales revenue, long term customer retention, and customer advocacy.Sales Performance: Toshiba International Corporation - Customized sales strategy, inside sales consulting tailored to driving efficiencies within teaming model. NPS: Promoters (score 100)Solving your sales pain pointsCrucial member of your virtual sales teamCRM analysis, and enhancement for sales progression Forecast UniversityTool AutomationAnalytics, and what is just noiseProspecting, prowessCommunication/conferencingGetting the most out of; email, and social media How outsourcing can be an answerQualifying using a proven tool you can implement todayShortening sales cyclesComp plan creation to get the results you want. Improving employee retention through overlooked and underutilized activities you’re probably not doingCreating innovative strategies for long term successWhat metrics to use, and how to use themHow middle tier performers are your greatest liability.Best exercise for quickly and accurately stack ranking your performersWhy focusing on improvement areas may be limiting your Inside Sales successRewarding and recognizing your talent to ensure the service profit chain remains strongCoaching and mentoring effectivelyCustomer centric engagement, what they want, not what we wantCreating inside outside models that workCollaborative cadence with field sales teamsIntrinsic motivationRecruiting/hiring top talent

FireEye addresses advanced threats through innovative technologies, and front-line human expertise. • Sales Performance: 2015-105%, 2016-126%, 2017-142% (Presidents Club), 2018-215%, 2019 on track 100%• Responsible for leading Enterprise Sales team of 8 to 23 Inside Named Account Managers. Create/drive Cross-Selling and Upselling initiatives into existing Customer base while ensuring retention, and on time renewals• Augmented FOCUS Cross-Sell Program - Proactive systematic customer outreach to help drive: Cross-Sell, upsell, ensure on-time Renewals, and create Customer Advocacy that solidified our customer retention rate of 85-90%• Innovated and developed automated Business Review tool in Salesforce.com and process for conducting systematic business reviews and customer health checks to improve renewal rates, incremental revenue, and retention.• Innovated individual and team sales metrics dashboards to improve sales throughput• Created efficiency with programmatic cadence for customer quoting and outreach for complex renewal operations• Collaborated with cross-functional teams and business units to create promotions, programs, and processes improving global sales• Implemented global discount reduction policy to generate 1-5% increased annual recurring revenue on all annual and multiyear contracts• Spearheaded monthly Corporate Cross-Sell Campaigns and executed Cross-Sell Plays building tens of millions in new sales pipeline• Mentoring/coaching led to internal promotion of 56% of team members (13 of 23). Lowest employee attrition rate• Awards: President’s Club

Going beyond the call... B2B Sales• Sales Performance: 317% growth in 2012; 135% Increase in program unit growth year over year from 2010-2015• 68% Sales Growth after implementing Exclusive Sales Process, Strategy, and Sales Methodologies not previously applied• Closed lost opportunities reduced by 147% after implementing Forecasting and Sales Qualification Assessment tools.• Integrated new systems for multiple clients including: Salesforce.com, Five9, Dialog Direct Customer Engagement Tools• Created and utilized metrics to measure, track, coach, and reward sales performance• Promoted to Site sales and operations leader for 120 Seat sales customer engagement center• Full P&L operational responsibility, budgets, accountable for Business to Business, business unit that drives sales on behalf of customers: Demand Generation, Lead Qualification, Lead Nurturing, End to End Sales, Account Management, Customer Service• Created winning sales culture through pay for performance models and improved employee retention• Business Process Outsourcing – Clients products/solutions include: Technology, Services, Goods, SaaS Software, Cloud Solutions, Telecom, Social Engagement, Financial offerings• Created Sales University including 26 courses that improved employee retention of top performers, and sales performance• Talent Acquisition - Implemented Assessment Center, Behavioral Based Interviewing, Personality Profiling to hire top talent

Leader in Project Portfolio Management Software. Responsible for growing and managing sales team of 30+ sales professionals• Sales Performance: 2008-102%. Sales growth from $6.7M to $13.3M in overall sales in 2008• Took over struggling team, and achieved over 102% of sales quota in 2008 during down economy by ensuring complete coverage and systematic follow up on every sales lead• Successfully recruited top talent and grew sales team in sales expansion from 16 to 28 representatives in 2008 using ‘Assessment Center’• Individually mentored and coached underperforming team members to record setting performance• Developed Workfront sales model and created Workfront software sales process that increased efficiencies within our internal tools• Developed Hunter Mentality training and monthly/quarterly/annual rewards program that increased sales productivity 55%• Responsible for implementing Sandler Sales training throughout company which was key to increasing renewal rates by 50%• Awards: President’s Club

Encover Corporation, providing sales and low touch service renewal options for leading hardware manufacturers.• Sales Performance: 2007-2008 averaged 120% historical sales achievement across all teams• Every Sales Representative, “In the Barn” achieves minimum 100% of quota. First time in company history• Highest renewal rate % at 73% (Theme, “No Deal Left Untouched”)• Created/implemented New Hire Training program that dramatically increased sales ramp ‘Concentrix University’• Responsible for raising average rep % to goal by 44% within 6 months through targeted behavioral changes, tailored training, and; enhanced motivation through compensation plan adjustments

Sandy, Utah, United States

Sales Director - Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.• Sales Performance: Increased sales attainment from 68% to 114%, and did not fall below 104% when promoted to Sales Director (Site Quota $104M)• Responsible for successfully starting MarketStar’s entire direct inside sales team consisting of 180 Inside Sales Account Managers nationwide for Cisco Systems• Directed start up from ground level• Successful innovation and implementation of Golden Funnel Marketing Campaign which led to 300% Pipeline Growth• Instrumental in enablement sales and sales management training programs; negotiating a Win-Win, DDI Hiring Right, Crucial Conversations, and the Color Code Profile• Led all Sales Managers consistently every quarter with highest Sales Per Account Manager and Highest % to Goal• Led all Sales Teams with highest avg. Funnel Growth Per Account Manager• Implemented MEDDIC Opportunity Assessment that increased forecast accuracy 100%• Asked by Cisco to roll out same success model to our Atlanta (East/South) and Costa Rica (Central America) offices• Awards: Manager of the month, Team Builder Award, Sharp Shooter Award, Cisco 2007 Director Award, Manager of the Americas

Ogden, Utah, United States

National Sales Manager - APC (American Power Conversion) (2001-2005), Ogden, UT• Sales Performance: 105% cumulative sales performance 2001-2005• Led 14 Outside Field Channel Sales Managers and 7 Inside Sales Representatives• Innovated and led lead generation campaigns recruiting responsible for recruiting over 5,000 new APC Partners• Success of US team led to addition of ISR team and program rollout in Europe and Asia• Awards: APC Top Vendor Award

Ogden, Utah, United States

Team Lead/Manager Inside Sales - Intel (2000-2001) Ogden, UT• Sales Performance: Increased Xircom Channel sales by 136%, while growing business in excess of 25% from 1999-2001• Led 7 Inside Channel Sales Representatives• Created program from ground level with limited resources• Created ‘Deal Tracker’ for forecasting and tracking deals through the sales funnel• Awards: Promoted to Team Lead, and then to Manager

Ogden, Utah, United States

Inside Channel Account Manager (1999 - 2001) Ogden, UT• Sales Performance: Exceeded individual contributor performance by 120%• Responsible for managing 500 VAR accounts (Covered: Rocky Mountain, Great Lakes, Canada)• Awards: Fastest ramping ICAM “Intel All-Star Award”

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.• Sales Performance: Increased sales attainment from 68% to 114%, and did not fall below 104% when promoted to Sales Director (Site Quota $104M)• Responsible for successfully starting MarketStar’s entire direct inside sales team consisting of 180 Inside Sales Account Managers nationwide for Cisco Systems• Directed start up from ground level• Successful innovation and implementation of Golden Funnel Marketing Campaign which led to 300% Pipeline Growth• Instrumental in enablement sales and sales management training programs; negotiating a Win-Win, DDI Hiring Right, Crucial Conversations, and the Color Code Profile• Led all Sales Managers consistently every quarter with highest Sales Per Account Manager and Highest % to Goal• Led all Sales Teams with highest avg. Funnel Growth Per Account Manager• Implemented MEDDIC Opportunity Assessment that increased forecast accuracy 100%• Asked by Cisco to roll out same success model to our Atlanta (East/South) and Costa Rica (Central America) offices• Awards: Manager of the month, Team Builder Award, Sharp Shooter Award, Cisco 2007 Director Award, Manager of the Americas

All around sales ninja. Selling B2C, B2B; software, learning products, literature, financial products. Managed multiple contact center teams with up to 30 direct reports.

Master Of Business Administration (M.B.A.), Top 10% (141 Graduates)

Ba, Technical Sales, Spanish