Elixir De Castro Email & Phone Number

I am looking for a new opportunity in IT Support job. Currently as a Senior IT Support Specialist since 2014 base in Dubai working at HILTI Emirates L.L.C. Usually working on Service-Now tickets for supporting and Asset Management. I worked on a lot of global Project rollout like Network Access Controls, Windows upgrade rollout, Switches upgrade project, overall office renovation projects and collaborate with Global IT until the project is done and up.I have been working as an IT support Specialist all my life, Encounter a lot of difficult users as well and manage to communicate to them accordingly. I always want to have a friendly conversation when I am supporting . I want them to feel that we are together fixing the issue they're having. Because in everyday of our lives we are working at least make friends. :)In my field of work currently I am part of level 1 support where I work on Service-Now tickets and analyze the issue if its just an incident or a major problem. See if its a high priority ticket or not, then decide if we need to assign it to level two and collaborate with them. Asset management as well is what i do using CMDB in service now. All the changes need to be recorded, all new image machines, date of purchase, cost centers, asset tags, date of End Of Life before we replace the asset again, you name it.... I am all that updating in CMDB. I have done some Audit, honestly that is the most thing i hate and will never like that moment, but its part of the job so I still works on it. LOL you can never say NO to the work you love about its process. its part of it! I usually on call supporting users, but when I'm free I really like to connect to people personally so I am supporting them beside their desk just to get the feeling who I am supporting. It is weird yes but i like to let them feel that I am there for them. and yeah make friends.I work on CCTV as well in making sure all are working and in right angle. if we need support then i will know and make a call or order whatever is needed to be replaced. I am also working on Access card system. enrolling all employee's company card in to the system for the access doors and make sure the access card readers are working.Network printer is kind of what i like., they are cool to me specially when they are working LOL. I am setting up the network printers in all departments. setting up its ip address. hostnames, scan to email config. and collaborate to global IT in adding it to print server.Rollout projects all of it- you name it, windows, switch upgrade, firewall, Access points etc.

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  Kalayaan College Bataan

  Computer Technology/Computer Systems Technology