Upward Technology is a lean, premium IT company that delivers web and IT solutions to a variety of small to mid-sized companies.Managed day-to-day operations for Upward Technology, including Service Desk, Projects, and Cybersecurity. Developed Upward Technology’s products from the idea to full implementation. Developed and maintained long-term roadmap initiatives for the company. Handled all aspects of project development from design and implementation to delivery and training. • Increased company revenue by 40% in 2020 and 50% in 2021.• Grew project revenue by 50% through overseeing projects to completion.• Managed the full implementation of a Salesforce-based PSA, Project Management platform, and ERP integration including the research, design, development, and adoption.• Oversaw the implementation of ITIL standards for the Service Desk including the development of KPIs.• Improved efficiency by 30% on the Service Desk by streamlining business processes while maintaining SLAs.

Project Manager of technical and web solutions that meet client workflow needs. Handle all aspects of project development from design and implementation to delivery and training. Project manager for all facets of IT upgrades and migration for clients seeking more robust IT solutions. Supervised developers and oversaw the work of a team of six engineers and technicians. • Grew project revenue by 40% through overseeing projects to completion on time and within budget.• Streamlined development processes by introducing and training the company on Agile/Scrum methodology.• Increased project efficiency and reduced delivery and training times by setting up a scheduling process to ensure clients were prepared and adequately trained for product migration from in-house servers to cloud-based solutions.• Improved communications with customers by developing a web form to schedule calls and training to ensure timely project completion.• Brought back-logged projects to completion through effective project management processes and communication.

Established more than 20 years ago, 888 is one of the world's most popular online gaming entertainment companies, with offices in Israel, Gibraltar, Romania, Antigua, USA and UK, and listed on the London Stock Exchange.Leading a scrum team of 6 developers working on the development of e-gaming websites and content management systems.In charge of delivering high-quality applications to customers on time. Allocating priorities and Sprint assignments as well as monitoring quality of work, schedule and asset allocations using weekly team meetings and periodic review of work to ensure best results.Representing the team in management meetings, cross-function project meetings, and all other professional forums.Finding the right technical solution for each business requirement, under the limitations of priority and time.Working in collaboration with the customers and the design, product and QA departments to ensure the project is done to the highest standards and to the customers’ satisfaction. Full responsibility for the development life-cycle, including - design, coding, testing, debugging, deployment, training and maintenance.Managing the development of a ground-breaking new CMS tool, from vision to full implementation.

Established more than 20 years ago, 888 is one of the world's most popular online gaming entertainment companies, with offices in Israel, Gibraltar, Romania, Antigua, USA and UK, and listed on the London Stock Exchange.Working with both global and local customers and teams, on the development of new and innovative dynamic responsive e-gaming sites.Working with both server-side and client-side technologies, including API and SQL.Developed web, desktop and mobile applications, in various environments and platforms, including - JavaScript, jQuery, AngularJS, PHP, AJAX, JSON, API (REST, SOAP), JIRA, Agile, Scrum.Developing and implementing an innovative data tool helping customers automate system requests and ensuring quality control on input and output data.Working closely with design, product, marketing and QA to ensure best delivery.

“Etgarim", which means “challenges” in Hebrew, is a non-profit organization dedicated to the empowerment and social integration of people with disabilities through outdoor sports.Managing projects that improve the organizations’ platform and CRM systems from vision to full implementation, thereby improving acquisition and retention of volunteers, utilizing assets and task assignments, cost and overall satisfaction. Working closely with senior management. Full responsibility for the design through the development lifecycle: analyze customer requirements and current status, research and gap analysis, building new work processes, designing the architecture, development, testing, and implementation.Implementing scalable new work processes in HR department to comply with regulations and legal requirements, reduce human error & fraud and simplify the onboarding process.Responsible for the architecture and the design of a new and improved information storage database to ensure data and record accuracy. Responsible for all aspects of the research, design, implementation and training of the organization’s main web-based volunteer management system. Systems are still in full use, and I volunteer my time and expertise to make sure they are running smoothly and make small change requests.

Smart-tour Israel Ltd is specializing in technologically advanced and original tours taking Israel's tourism industry to the next level. Managing two store locations and a team of 10 employees.Successfully leading the implementation & training of a third-party inventory management system. Recruiting & managing employees to achieve high sales result that support the business.Responsible for inventory management and control.Emphasizing and establishing the importance of the customer journey, including customer care and customer feedback channels which enable us to better understand customers’ needs and constantly improve the product and the entire proposition.Driving and maximizing the sales and profitability of the stores to achieve core growth.Overseeing the opening of a new store location, including recruitment and inventory management.