1. Event coordination: Spearheading the seamless execution of diverse events, including meticulous timing of catering services and other event components to guarantee exceptional guest experiences.2. Social media management: Overseeing and promoting venue events and entertainment through strategic social media campaigns across platforms such as Facebook, Instagram, and TikTok. Updating social media pages with relevant administrative changes and engaging content.3. Administrative duties: Managing a range of administrative tasks, including handling calls, emails, and bookings for hospitality days, ensuring efficient communication and organization to support venue operations.4. Floor management: Directing the setup and layout of each event, collaborating with booking personnel to fulfill client requests and optimize venue space utilization. Developing detailed floor plans and coordinating décor arrangements to enhance event aesthetics.5. Safety and compliance oversight: Ensuring strict adherence to Work Health and Safety requirements to maintain a safe and secure environment for guests and staff. Implementing protocols to uphold venue standards and regulatory compliance.6. Event sales: Managing event bookings from initial inquiry to finalization, conducting consultations with clients to understand their needs, and presenting tailored event packages. Recording bookings accurately and facilitating smooth sales processes.7. Hospitality coordination: Orchestrating hospitality services, including catering, beverage service, and guest accommodations, to ensure seamless event execution and exceptional guest satisfaction.8. Payroll management: Overseeing payroll processes using the Xero system, including verifying hours worked, calculating wages, and ensuring timely and accurate payments to staff members.9. Staff Supervision: Providing leadership and direction to venue staff, ensuring alignment with event objectives and maximizing productivity during work hours.

1. Venue set up and preparation: Ensure meticulous setup of the venue according to event specifications, including arrangement of table settings, centrepieces, and linens to meet high standards of presentation and guest satisfaction.2. Exemplary food and beverage service: Provide guests with exceptional food and beverage service, focusing on delivering prompt and high-quality service to enhance their overall dining experience.3. Menu expertise and dietary accommodations: Demonstrate expertise in memorizing the menu details, including ingredients and preparation methods, to accurately inform guests and accommodate any dietary requirements with confidence and precision.4. Kitchen coordination: Collaborate closely with kitchen staff and fellow waiters to ensure seamless coordination and timely delivery of courses, maintaining optimal flow and efficiency throughout the dining experience.5. Guest conflict resolutions Handle guest complaints or service issues with professionalism and efficiency, promptly addressing concerns and seeking assistance from management when necessary to resolve issues and uphold guest satisfaction.6. Table maintenance and presentation: Monitor table cleanliness and presentation standards throughout the event, promptly clearing empty plates and glassware, and replenishing supplies as needed to maintain an immaculate dining environment. 7. Adherence to food and safety standards: Strictly adhere to all food safety and sanitation guidelines, maintaining a clean and hygienic work environment to safeguard the health and safety of both guests and staff members.

1. Pokies operations management: Conduct accurate counts of pokies wins and efficiently manage payouts, ensuring compliance with regulatory guidelines and maintaining accurate financial records.2. Financial transaction handling: Handle financial transactions with precision, including processing payouts, managing cash registers, and maintaining meticulous financial records to uphold financial integrity and transparency.3. Promotional campaign implementation: Assist in business development efforts by executing promotional campaigns both on social media platforms and onsite, leveraging marketing strategies to attract patrons and increase revenue.4. Gambling machine operation and maintenance: Operate and maintain gaming machines, ensuring optimal functionality and addressing any technical issues promptly to minimize disruptions to gaming operations.5. Area maintenance and compliance: Monitor and maintain cleanliness and organization in the pokies and bar areas, including managing inventory, restocking supplies, and adhering to health and safety standards to create a safe and inviting environment for patrons. 6. Exceptional customer service: Provide outstanding customer service by addressing inquiries, managing reservations, and handling complaints professionally and promptly, fostering positive guest experiences and loyalty.7. Effective multitasking: Multitask effectively in a time-conscious manner, balancing the completion of tasks with attending to customer needs to ensure smooth operations and customer satisfaction.8. Team collaboration and communication: Collaborate and communicate effectively within the team, fostering a positive and productive work environment and ensuring cohesive teamwork to achieve shared goals and deliver exceptional service.

1. Operational Leadership: Provided strategic leadership in overseeing all aspects of café operations, including opening and closing procedures, to maintain high standards of service and efficiency.2. POS system management: Proficiently managed POS systems to facilitate seamless customer transactions, ensuring accuracy and timeliness in order processing and payment handling.3. Customer experience enhancement: Prioritized customer satisfaction by delivering exceptional service and fostering a welcoming atmosphere, resulting in increased customer loyalty and positive reviews. 4. Efficiency optimisation: Implemented operational protocols and procedures to streamline processes and maintain accurate records, optimizing efficiency and resource utilization.5. Promotional strategy implementation: Spearheaded the development and execution of promotional campaigns to drive customer traffic and increase sales, leveraging marketing strategies to enhance brand visibility and profitability.6. Administrative oversight: Managed administrative tasks such as inventory management, scheduling, and financial reporting, maintaining meticulous records and ensuring compliance with regulatory requirements.7. Team development and communication: Cultivated a positive work environment through effective communication, coaching, and mentorship, fostering teamwork and employee engagement to achieve organizational goals.