Eliza Everett Email & Phone Number

Baltimore, Md, Us

Baltimore, Md

John Hopkins University

- Managed a multi-million dollar revenue showroom, including recruiting, training, sales performance, operational efficiency, customer support, marketing, and events- Partnered with US and international operations managers to develop, deploy, and maintain new programs and tools to support the global retail team including revamping the onboarding/offboarding program, designing a new retail resource database, and implementing a new tool to facilitate interdepartmental communication between store managers and HQ partners- Led salesforce team which trained and audited all mid-atlantic and north east stores on sales lead acquisition and outreach

- Drove consistent top 25% of company performance and maintained a highly engaged sales team with highest employee productivity in the market and best employee engagement score in the store’s history- Oversaw hiring, training, support, development, and disciplinary action for Customer Service, Geek Squad and Operations departments in addition to Sales team- Managed sales team performance for stores in district through weekly performance calls and accountability follow ups for underperformers

Washington D.C. Metro Area

Led and worked alongside a tech repair and customer support team with consistent market leading performance in services sold and work completion time

Washington D.C. Metro Area

Led two different mobile sales and support teams through multiple high performing phone launches and enabled them to provide knowledgeable and friendly service recognized by area vendor specialists and district and market company leaders

San Antonio, Texas

- Coached and developed students who were struggling to keep pace in school and helped them overcome various learning difficulties to catch up to and even outperform their peers.- Organized and hosted events in partnership with local schools to demonstrate the value of our programs to administrators and parents