Assists the Loyalty Manager with all aspects of programming as related to the Lucky’s Rewards Loyalty program. Works within the Loyalty platform to develop and execute campaigns and offers. Collaborates with Loyalty Manager to build and execute campaigns through Loyalty platform. Creates and maintain audience segmentation in order to provide targeted messages and offers to customers through the Loyalty program.Collaborates with Design Team and Content Manager to ensure all content needs for Loyalty are met. Works on coupon development and deployment. Runs sales and offer redemption reporting related to the Loyalty program and other digital offers. Works with finance team to further analyze and interpret transaction-level data as it relates to the Loyalty program. Created trainings for team member education. Work with Digital Marketing Specialist, Social Media Manager, and Content Manager to ensure messaging and tactics align across all media channels. Troubleshoots with IT team on any issues that arise. Manages customer service emails and calls as they relate to the Loyalty program. Works with Marketing Team to stay up-to-date on knowledge of all programs, platforms, and policies. Has experience using data tools; Microsoft Excel and basic data analysis knowledge. Basic understanding and fluency with digital media platforms including mobile apps, website, and email platforms. Ability to adapt to the ever-changing retail world while working in a cross-functional team environment. Has the capacity to take initiative when challenges arise. Excellent written and verbal communication skills.

Coordinates all internal and external marketing and promotional efforts including: nonprofit/community relations, public relations, creating in-store sign collateral, social media, planning and execution of all events and coordinating vendor demos. Coordinate partnerships with local organizations (both nonprofit and for profit). Manage in-store donation program and budget, attend weekly management meetings. Create and execute quarterly strategic marketing plans

Managed cashier team, wrote and maintained schedules and executed counseling procedures as well as employee reviews. Performed all hiring aspects for Front End including: posting for positions, interviewing, orientation and training. Responsible for all Front End accounting including: end of day procedures, mid-day drawer counts, safe count, change orders, etc.

General field marketing, working and setting up events, talking directly with consumers about all Clif Bar products and values, sampling bars, receiving feedback and communications from customers

Assisted customers to design and create custom jewelry. Ordered and stocked beads and gifts. Gained extensive knowledge about semi precious gem stones. Ran end of day reports, made nightly deposit.