- Strategically analyze resident renewals to optimize rent growth while achieving a monthly retention rate exceeding 50%.- Conduct daily assessments of market rents, aligning property rents accordingly to maintain competitive pricing.- Implement rate adjustments on rentals as needed to capitalize on market trends and maximize revenue.- Maintain delinquency status below 2% of net rents through proactive financial management.- Address resident concerns and inquiries promptly and effectively to uphold tenant satisfaction.- Supervise leasing staff and collaborate closely with maintenance team to ensure seamless operations.- Oversee timely and budget-conscious completion of property projects to enhance resident experience.- Develop comprehensive marketing plans to attract new traffic and cultivate partnerships with local businesses for mutual benefit.

- Evaluate resident renewal offers on a monthly basis to determine appropriate adjustment for maintaining current market rates, property budget, and resident retention quotas.- Work with and manage leasing members to achieve leasing quotas based on current occupancy, resident events to boost resident retention, and assist in supporting staff as necessary for success. - Resolve and follow up with resident issues and concerns.- Collect bad debt and attempt to reconcile resident accounts back into good standing. - Work daily alongside Property Manager towards maintaining a community to company standards, while achieving monthly, quarterly, and annual goals.

- Assist management in achieving leasing and occupancy quotas by utilizing social media platforms to market to and gather prospective renters, performing appropriate closing techniques, and creating a sense of urgency to help close the lease.- Responsible for communicating with, screening, and qualifying applicants by utilizing software such as Knock and RealPage: OneSite, in accordance with both Fair Housing and company policies. - Worked alongside team and management to achieve resident retention through exceptional customer service, conflict resolution, and planning engaging resident events within budget and company policy.- Screened phone calls and matters for importance, based on given guidelines, prior to gaining management’s time and attention.- Assist property manager in determining repairs needed once apartments become vacant, work with foreman and maintenance team to ensure items on repair-sheet are completed to company standards for consistency.- Assist in preparing Final Account Statements for damages and refunds due or money owed.Remote-Work for Sister Property in District:- Worked remotely from home property to assist in coverage & aiding resident’s with any questions and concerns.- Assisted in scheduling tours for regular office staff, assisted in leasing if necessary.- Worked with Maintenance staff to direct service requests, deliveries, and maintenance emergencies.2-Week Assignment: Naples, FL- Assignment solely dedicated towards the maintenance team and residents in an effort to assist with an ongoing company project, requiring me to:• Create a new filing system to accurately track and follow-up with service requests.• Assist resident questions and concerns regarding status of service requests, services performed, reasons for services, and de-escalating matters to company policy and resident satisfaction.• Train fellow colleagues and ensure complete understanding of the system prior to exiting my part within the project.

- Utilized SalesForce and Microsoft: Outlook, to gather required documentation and submit applicant information from Independent Sales Organizations (ISOs) within a timely manner.- Helped Underwriting verify legitimacy of provided documentation through inspection for fraud and inaccuracies. - Averaging 50 WPM, 170 applications submitted on a daily average. - Assisted in training colleagues and other team members within the Submissions Department.- Assisted CEO and COO in miscellaneous tasks and opportunities as needed.