• Led the development of BSA deliverables for Agile teams• Collaborated with business leaders, mobile application development and testing teams to provide input needed to ensure the successful delivery of the solutions expected by the clients • Provided both functional and technical insight to facilitate solution rollout and mitigate risks

- Business Systems Lead on the REM project

- Business Systems Coordinator on the REM project

• Analyze business needs and convert them into functional and technical requirements. • Optimize business processes by designing custom automated workflows using AgilePoint and integrating with various systems • Manage application developers scope and budget• Take application through full implementation cycle by performing analysis, design, development, QA, and support• Coordinate change requests including but not restricted to application maintenance and enhancements • Provide value, optimize delivery and promote user adoption

• Participate in the optimization of business processes by configuring ERP system based on clients’ needs while providing scripted or UI customizations • Provide clients with subject matter expertise and the industry’s best practice• Provide in-depth analysis of business processes while leading projects through all its phases• Design, scope and document solutions to improve and automate customer’s business requirements • Design, scope, test, deploy, support, and troubleshoot software components to meet requirements• Provide end-user training sessions and support for critical business processes

• Acted as a business analyst by providing strategic analysis services to commodity teams• Aided the commodity teams by developing costing analysis and scenarios• Participated in the elaboration and execution of the commodity strategy• Participated in the identification, analysis and realisation of cost reduction opportunities• Participated in developing business strategies• Managed projects that included the preparation of business cases

• Trained and supervised a team of 40 people for survey administration • Compiled and analysed the data generated • Prepared final report for the centre's Director of Nursing and Director of the Therapeutic Recreation and Volunteer Services • Provided improvements to be implemented to the Accreditation and Quality Control Specialist