● Address students' academic needs through supplemental instruction, formative assessment and progressive monitoring in collaboration with the teacher● Support small group intervention at the elementary level (tk-5th grade) primarily for reading and math support

● Provided frontline customer service by answering questions, solving problems, entering orders/quotes and following up on the orders/quotes● Only Inside Sales Specialist that completed all e-store quotes and orders and responded to customers questions on web order process● In charge of sending out customer surveys weekly and responding to feedback to improve the customer experience● Worked with shipping and receiving to make sure product went out in a timely manner● Completed 6-8 month product knowledge training from Swagelok University(fittings, valves, regulators, hoses)● Maximized customer contact on the telephone by turning inquiries and quotes into orders● Encouraged expanded sale of products while customer is on the telephone● Maintained relationships with established customers

● Accurately handled full cycle orders● Sets up new customer accounts● Responded to customer requests as required● Processed returns & credits● Logged product complaints● Tracked shipped orders & notified customers of delays● Contacted shipping carriers regarding delayed shipments & followed through with customers, shipping carriers and sales reps until final resolution● Responded to questions/requests of Sales Teams & advised them of issues in the field● Made outbound calls to customers as required● Ran & collaborated daily- Shipping Reports & Daily Sales Reports

● Answered incoming calls promptly to place orders and influence buying decisions within the context of customer service, offering upgrades and accessories● Determined applicability and scope of problem resolution and processed replacement/refund as appropriate.● Met established department average handle time/quality service levels and other identified performance targets on a consistent basis● Contacted carriers, when necessary to verify deliveries and problem solve● Communicated proactively with Team Lead concerning any employment, scheduling or performance issues to ensure support of call volumes.

● Assisted Regulatory team with maintaining, organizing and filing regulatory documents Prepared multi-volume documents for regulatory submission●Compiled and submitted applications for State and federal licensing registration●Kept up to date with regulatory compliance issues

● Set up learning provider accounts and payment processing methods● Managed content and functionality of online learning marketplace● Insured accurate representation of over 100 learning provider accounts● Answered customer inquires in regards to educational programs and requirements.● Tracked customer calls and emails to ensure excellent customer service● Researched University web sites to update and maintain content ●Contacted Universities to obtain enrollment availability and generated corresponding emails

● Provided my professional guidance to the families throughout the funeral service ● Coordinated funeral arrangements and directed funerals● Recorded funeral service information and submitted forms for state certificates● Prepared monthly bank reconciliation, ordered supplies and maintained family contact● Involvement in community to promote growth of funeral calls● Responsible for delivering goods and services to at-need families● Assisted with removals and prepared the casket/flowers for the funeral service