Executive leadership of Client Success org responsible for retention, driving revenue via member enrollment, upsell, and cross-sell to employers and payers by delivering continued value with Big Health’s portfolio of digital therapeutics for mental health to benefits leaders

Throughout my tenure, I have served a key role driving growth and cementing industry relations supporting small and national healthcare executives with digital innovation, business development, and marketing initiatives. Through hands-on team development, strategy, analytical forecasting, and proactive pipeline management, I have been instrumental in the success of a team that consistently exceeds sales and account management goals. My focus on comprehensive solutions for large, fast-paced facilities spans Healthgrades.com, AI-driven marketing strategies and execution, healthcare IT builds, and digital transformations. My collegial, tactful relationship management style has been instrumental in effective, strategic collaborations with CMOs, CTOs, and other C-Suite partners. Effectively establishing and communicating mission and project goals have resulted in multiple, significant successes that include exceeding 2020 expectations by delivering 156% new revenue growth, delivering 3X growth for our largest client, and the additional benefit of the promotion of a direct report. Additionally, 2019 brought the success of delivering 217% to new revenue growth targets with the added benefit of the promotion of two direct reports.My established industry presence contributes to developing and nurturing critical relations while overseeing new partnership strategies across 40+ health system partners. Accountable for $28M in Annual Recurring Revenue, I maximize negotiating opportunities that benefit leadership while also ensuring value-added client deliverables. My approach to superior customer support, our corporate mission, and team success has resulted in a proven leader who consistently delivers on digital innovation, business development, marketing, IT, and finance operations.

This role allowed me to develop a comprehensive approach to team leadership by serving in mentorship opportunities while securing ongoing training and onboarding new directors. Through a comprehensive focus on team success, I was instrumental in developing a cohesive, unified approach to client operations that optimized team engagement, fostered collective success, and directly resulted in revenue growth.Establishing the fundamental framework that outlined client opportunities and provided team direction, I regularly assessed industry projections to identify needs and position Healthgrades to capture early opportunities. Creating impactful campaigns to support new product releases while operationalizing those release campaigns delivered a streamlined approach to the client development team for maximizing support for our top three corporate clients’ asset management, interdepartmental synergy, and long-term planning success.

As Senior Director, Client Development, I was afforded many opportunities to excel and drive revenue growth. Serving a key role as a consultative client resource, I engaged with C-Suite partners to develop and nurture high-value relationships. Approaching these opportunities as a path to distinguish Healthgrades, I provided strategic business planning, marketing insight and execution, and identified opportunities for account growth.Through best practices, developing client trust, and providing comprehensive support services that met client needs, I earned top-performer recognition as the number 1 professional who consistently delivered YoY partnership growth while simultaneously maintaining 100% client retention. I attribute those achievements to my passion for client support, my knowledge of industry deliverables, and the strategy that comes only from industry experience. That commitment and consistent bottom-line growth resulted in recognition of my efforts with the 2015 Client Development Person of the Year award and inclusion into the 2015 Winner’s Circle.

My leadership in this role drove growth across the national accounts portfolio by focusing on and identifying needs and opportunities that allowed Healthgrades early action advantage. Further, developing a top-performing team and driving their performance was a direct result of recognizing opportunities for improved performance, developing and delivering relevant training to close gaps, and mentoring team members in the field for immediate benefit.Through my tenacious commitment to client success, I developed and incorporated initiatives that drove client growth while maintaining 100% client retention and finishing 137% to quota. My success was recognized by Healthgrades leadership with the 2013 Winner’s Circle Award.

Recognized for my drive, commitment to success, and client results, I was quickly promoted into a leadership role that captured my talents in managing client relationships and in delivering marketing and business development strategies. This role tasked me with leading the implementation of one of our largest accounts. Engaging the client to assess their roadblock to growth and then developing sound solutions that mitigated that obstacle represented my tact and professionalism in successfully growing and retaining accounts of demanding and tenacious clients.

Strategically analyzed and assessed new business building opportunities, identifying initiatives for application of Next Generation Sequencing (NGS) in clinical diagnostics.

Fulfilled lab management functions that included technicians, audits, and purchasing to support presentations at national and regional conferences. To foster short- and long-term streamlined lab operations, I developed and prepared a protocol reference manual that required creation and implementation of SOPs supporting cost saving operations.