• Processing orders requested by the customers.• Receiving inbound calls and acting on them appropriately.• Following up complicated customer calls where required.• Handling and resolving customer complaints regarding product sales. • Recording details of comments, inquiries, complaints, and actions taken.• Carrying out customer support and handling customer service problems.• Providing customers with the organization’s service and product information.• Obtaining and evaluating all relevant data to handle complaints and inquiries.• Completing call notes and call reports as necessary and updating them in the CRM.• Managing administration, communicating and coordinating with internal departments.• Answering phones from customers professionally and responding to customer inquiries and complaints.Key Achievements• An increase in number of returning customers.• Proper documentation of customer data to be used in strategy formulation.

• Helping to define and manage the company’s brands. • Participating in drive sales of the products and services.• Finding new sales leads and supporting existing clients.• Assisting in conducting both customer and market research. • Carrying out product promotions and offers to select clients.• Assisting marketing manager in producing internal communications. • In charge of campaign management during marketing initiatives and activities.• Overseeing product development stages and advising as per the client’s specification to our production team.Key Achievements• Oversaw growth in company’s brand perception.• Led to an increase in marketing activities and subsequent increase in sales.

• Create and maintain a good business relation between the customers, our partners and the company. • Ensuring that tellers follow their work schedules and in proper uniform to maintain brand presence.• Ensuring good customer service and customer experience by all our customers leading to satisfaction.• Carrying out auditing by ensuring cash counts for all the outlets were up to date leading to minimal losses.• In charge of coordinating 20 tellers in 8 outlets in enhancing customer-driven financial services includingmoney transfer (M-PESA, Airtel, bank Agents) and utility bill payments (water and electricity)• Managing partner relations by ensuring that the tellers work according to the requirements of our partners including KYC for SAFARICOM and customer care services as per the outlets (Nakumatts or Uchumi supermarkets) that we were operating in.• Ensured availability of stationeries like float, posters, tariff charts, registration books and other needs to ensure smooth operations.Key Achievements• An increase in brand presence through proper branding of staff and premises.• My period saw minimal losses in terms of company assets, and resources like money and time.

• Assisted with clerical and administrative duties processing 50-70 calls.• Preparing and distributing correspondence to relevant departments. • Receiving and serving 20+ visitors, data entry as well as filing of 200 records.• Undertook field and desktop research, collected and analyzed the data findings.• Organized corporate workshops and youth seminars within established budgets.• Booking venues, confirming attendance, scheduling meals and reimbursing travel expenses.• Prepared daily and monthly reports that documented progress, challenges and their recommendations.• Worked closely with senior managers to train youths on program curriculum tailoring lessons to accommodate various learning styles. • Meticulously coordinated a 200-participant workshop within the set budget by engaging the finance and procurement department to implement expenditure control measures such as meal vouchers and signed payment sheets. Key Achievements:• Contributed to the successful placement of 85% of program graduates by actively aligning teaching objectives with labour market needs.

• Welcoming, receiving and guiding visitors.• Ensuring office sanitation as well as office equipment.• Receiving and responding to clients queries via email or on one on one.• Booking meetings for the company with other stalk holders in various hotels. • Arranging meetings and scheduled field visits to prospective partners to seek opportunities for placing our interns and monitor the progress of ongoing programs. • Organized meetings, conferences and seminars sending invitations, confirming attendance, managing meals and other logistics in liaison with the venue management and relevant departments to ensure that spending was within the set budget.• Diligently organizing weekly meetings at high end hotels – Serena hotel, Southern sand hotel, Sarova Stanley, Pride inn center Westland, Pride lantana, Kempinski Vila Rosa, Hilton Hotel. Key Achievements:• Receiving plaudits from both guests and supervisor for smooth conferencing service.• Brought 50+ Corporate and Juakali employers by aggressively nurturing relations, dedicated follow up. Placed over 2,000 youths with 90% absorbed by the employers.