As a Customer Service Manager at Diamonds Direct, I lead a team of front office associates who provide exceptional concierge services to our clients. I oversee the daily operations of the store, ensuring that our customer service standards are met and exceeded. I also handle customer inquiries, complaints, and feedback, resolving any issues in a timely and professional manner.I have a passion for theatre and entertainment, which I pursued through a Technical Theatre Certificate at Seminole State College of Florida. There, I learned the skills and techniques of theatre design and technology, such as lighting, sound, set, and costume design. I also gained valuable experience as a remote host at The Escape Game, where I facilitated immersive and interactive escape room experiences for online guests. I enjoy creating memorable and engaging experiences for customers, using my creativity, communication, and multitasking skills.