● Processed Conventional, FHA, and Government residential loans in compliance with banking policies, procedures, and regulations.● Managed applicants expectations related to processing times, rates and closing dates fully engaged in managing time efficiently and achieving monthly goals. ● Analyzed daily reports, prioritized pipeline and delivered recommendations for improvement.● Member of Leadership, Education, Advocacy, and Development (L.E.A.D) volunteer group for women, Toys for Tots Foundation, and Second Harvest North Florida.

● Managed strong relationships with multiple lenders by providing knowledge of various appraisal products and technology platforms.● Prevent and troubleshoot real-time customer issues, to meet customer goals of on-time quality delivery; build and strengthen customer relationship through operational excellence.● Negotiated pricing for all appraisal companies and financial institutions.● Trained staff on appraisal efficiency and payment procedures.

● Managed various administrative responsibilities, processed patient claims and assisted with medical coding. ● Organized confidential medical records by using innovative medical software. Implementing both Aprima Electronic Health Record and Practice Management systems to improve patient healthcare and revenue.