Elizabeth Bentler Email and Phone Number

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.• Organized AP ( Author Promotional) author signings and discussions in store.• Cross merchandise product between departments to encourage higher sales throughout store.• Answered product questions with up-to-date knowledge of sales and store promotions.• Applied interpersonal and communication skills to establish selling relationship with customers.• Listened to customer needs and desires to identify and recommend optimal products.• Ran the Instagram to help boost in store author events.• increased followers on social media by 50%.• Help to run the Young Readers and Young Adult departments and keep display up to date so sales can increase.•help with ordering store stock though a system called Cora.

Uses NaVetor for the scheduling appointments, paying invoices and notes for doctors. Helps to maintain the clean look of the clinicGreets everyone has they enter and helps with taking phone calls

• Coordinated between 20 families per day to schedule travel logistics, including flights, accommodations, park tickets, and transportation to and from airports. • Troubleshot customer inquiries and complaints, canceling or rebooking vacations as needed. • Sold and upsold vacations packages while providing information on services and attractions. • Recognized as top seller three times.• Consistently received perfect scores from customers filling out post-call surveys.

• Streamlined all money transactions, deposits and all register transactions throughout the day. • Implemented new procedures when there was a discrepancy for a register.• Coached other booksellers on how to improve their membership percentage. • Directed other employees to find different solutions to help prevent loss.• Aligned goals for other booksellers at the register for new membership cards as well as promotions going on • Assisted in make sure each customer left happy and with what they needed• Ensured customer satisfaction• Organized all the paperwork to be sent back to the Corporate office.

• Executed E-Planner projects• Prepared the strict on sales for Monday night• Planned story times on Tuesdays and Saturdays• Processed all the projects and products we had to put out• Taught other booksellers best practices to ensure customer satisfaction • Educated customers on where books are in the store as well as recommend new books• Guided new booksellers on the store floor plan and processes • Prepared the store for all holiday and overnight projects

• Organized all products and stock daily• Directed customers throughout the store• Collaborated on projects with fellow team members • Used book master to look up books for customers who needed a certain title or if they wanted to preorder a book • Maintained and organized the store to improve quality and access to the customers

Register Trained- learned how to return things, do price override, make price adjustments, ring up a customer, cash handling and how to sell a credit card.Markdowns- know how to mark things to sale price and put up the correct marketingShipment- Have worked on moving product out on to the floor before the store opens and move all kinds of fixture to adjust for the new itemsMarketing-How to change all the marketing in the windows and around the store for new sales and new itemsSales-Walk around the store and try to get a customer to buy more than what they came in for.