Elizabeth B. Email & Phone Number

Saint Paul, Mn, Us

Seattle, Washington, United States

United States

In my current role, I provide regular updates and reports to North American Operation Site Leads, addressing concerns and offering actionable insights to improve Associate behavior. I resolve escalated issues and inquiries, maintaining smooth internal operations and maximizing stakeholder satisfaction. I also leverage project management software such as MS Project, Workfront, Asana, and Jira to streamline and coordinate projects effectively.Some Key Accomplishments Includes:• Leading and continuing to lead the successful launch of multiple initiatives, features, and policies by collaborating with over 80 Amazon Business teams and 24 lines of business.• Orchestrating an average of 156 project launches annually, ensuring seamless execution and reduced defects resulting in improved Seller or Vendor satisfaction.• Developing and delivering comprehensive, data-driven documents, program reports, and status updates to senior leadership for more informed decision making on key issues.

United States

In this role, I led the development and submission of essential content for Senior leadership (Director, VP) WBR and MBRs, utilizing Excel and Word. Implemented quality and compliance control checkpoints for assigned projects, conducting internal audits and delivering subject matter expertise for internal training. I also conducted project team meetings and meticulously maintained detailed project documentation, encompassing meeting minutes, action items, active issues list, and risk management plans.Some Key Accomplishments Includes:• Engineering process management mechanisms and support documentation to ensure workstream consistency.• Establishing and centralizing team SharePoint, streamlining internal document and process management.• Constructing and maintaining internal Wiki pages, establishing crucial support documentation for Support Escalations, Escalation Resolution, and Global Teams.

Greater Seattle Area

I investigated complex issues with inter-platform dependencies, fostering collaboration and developing innovative solutions to resolve escalation efficiently. I designed foundational processes for ESR Tier III and developed a comprehensive Wiki to ensure consistent application worldwide. I also curated impactful training and created compelling content for current and new detail page revision tool launches, driving widespread adoption and enhancing operational efficiencies.Some Key Accomplishments Includes:• Empowering the New Seller Success team to independently resolve contracts, resulting in significant cost savings of $36,000 (480 cases) per year.• Spearheading the creation and implementation of the North American ESR data augmenter, saving 5 weeks per year and $70,000 annually by preventing unnecessary escalation reopens.

Grand Forks, North Dakota Area

Chicago, Il

• Using an arrays of original colors, crafted hand dyed, high quality knitting yarns and spinning fibers. • Executed and managed e-commerce solution for macyarns.com.• Instituted Sock Club Membership Program to build brand loyalty and generate recurring monthly revenue.• Leveraged social media outlets and created a Wordpress blog to market current product, share inspirations for products, and showcase customer creations.• Traveled to, vendored and advertised at events around the United States. • Collaborated and negotiated with vendors to create customized yarns and spinning fibers.

Master Of Operations And Supply Chain - Mba, Executive Management, 3.942

Activities and Societies: Honors Society

Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General

Activities and Societies: Alpha Epsilon Phi

Certificate, Performing Arts Management