Elizabeth Bohn Email & Phone Number

• Manage team of 10-14 Customer Service Representatives, providing ongoing support, problem solving skills, goal setting, coaching, and career counseling• Responsible for attainment of team and corporate goals• Manage resource scheduling and daily operations to ensure delivery of exceptional customer experience• Work collaboratively with multiple departments coordinating customer communications and associate training resulting from changes in the organization or industry• Partner with HR in recruiting, interviewing, and hiring new associates

Beverly, Massachusetts

• Licensed Insurance Producer • Respond to customer inquiries, coordinate customer interface with other departments, process changes to existing policies and advocate for customer needs• Provide customers with a risk coach experience by catering to each customer’s insurance needs

• Collaborated with team in enhancing client’s marketing strategies to increase revenue and market share growth • Responsible for prize fulfillment of sweepstake programs• Involved in set up and tracking of sweepstake programs

Bachelor Of Science - Bs, Marketing

Activities and Societies: VP Campus Activities Board

Master Of Science - Ms, Management