Elizabeth Bond Email and Phone Number

Enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.• Maintain the work structure by updating job requirements and job descriptions for all positions.• Recruiting, testing, and interviewing; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.• Prepare employees for assignments by establishing and conducting orientation and training programs.• Ensure legal compliance by monitoring and implementing applicable human resource federal and staterequirements, conducting investigations, maintaining records.• Advance human resource staff job results by counseling and disciplining employees; and planning, monitoring,and appraising job results.

Promote teamwork and quality service through daily communication and coordination with other departments.• Key departmental contacts include Hotel Management/Staff, Corporate Human Resources.• In charge of the recruitment process which may include screening, routing, tracking, and filing of resumes and applications, scheduling interviews, processing background, employment verification and reference checks, writing and mailing correspondences to candidates, solicited resumes and/or applicants, maintain internal and external job posting sites, place advertisements, and enter applications, resumes, and hire information into system(s).• Led the following trainings such as New Hire Orientation , Brand Orientation , customer service, Harassment training and also coaching sessions with Managers and supervisors (one-on- one meetings).

Liaised with clients and venue management to verify scheduling and logistics.• Continuously met or exceeded corporate sales goals for annual and quarterly timelines.• Reviewed customer complaints to determine appropriate methods for resolution.• Automated office operations, managed client correspondence and tracked records.• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.Marketing of each of the services to clients of the automotive industry such as , Mobil, Schneider Electric, Federal Mogul, DHL, Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.

Study and knowledge of Federal Laws and Labor of the United States, assistance in recruitment and documentation. Observing the work of the HR Director and note taking assistance in the activities. Participation in selection interviews, and use of database programs, IHG HR. Publication of open positions, Personnel Requisitions. Employee performance evaluation, safeguarding and managing employee records. Assistance in maintaining order and behavior of employees if necessary.

Greeting guests, strategic planning allocation of tables, daily log.• Taking orders in MICROS , delivering dishes.• Barback.• Receiving in Room Calls, or transfer external calls to areas of the Hotel or transfer calls to the guests.• I developed skills as resource optimization and brainstorming to improve customer service.