Elizabeth Burnstein Email & Phone Number

Barre, Vermont, United States

St Paul, Minnesota, United States

Moorhead, Minnesota

• Apply problem solving, multitasking and interpersonal skills to work through daily issues and allow a seamless delivery of customers’ needs.
• Familiarize customers with the dining menu and daily specials. Precisely record food and drink orders in a timely manner. Efficiently run multi-course meals, and accurately calculate bills.
• As closing server, recognized with the responsibility of performing end of day reconciliation between restaurant earnings report to cash balance.

Fargo, North Dakota

• Assisted accountant with managing budgeting spreadsheets, running expense reports, inputting into catering and revenue databases, and processing invoices in FoodPro systems to ensure datum were up to date.
• Effectively supported day-to-day operations by assisting students with meal plan purchases and questions, sorting and filing invoices, and making service calls when appropriate.

Minneapolis, Minnesota

• During the summer between my junior and senior years of college, I worked at The Original Driveway Design in Plymouth, MN as a Customer Service Representative.
• First point of contact for customers, with respect to answering questions, scheduling appointments, updating information and ensuring a positive customer experience.
• Streamlined the customer contract process, which resulted in a more efficient exercise.
• As first level conflict resolution for customers, I strived to quickly move through conflict resolution of customer complaints and mediate disputes while upholding company policies.
• Composed procedure manual to reduce training time and standardize processes and responsibilities.

Plymouth, Minnesota

• Server
• Familiarized customers with the dining menu and daily specials. Precisely recorded food and drink orders in a timely manner. Efficiently ran multi-course meals, and accurately calculated bills.
• Applied superior judgement, problem solving, and interpersonal skills to work around issues and ensure the best experience for customers.
• Utilized multitasking skills to allow a seamless delivery of customers’ needs.Hostess
• Exercised effective communication and interpersonal skills to establish positive relationships with customers.
• Coordinated with associates and leveraged resources to ensure exceptional service.

Minneapolis, Minnesota

• During the summer between my sophomore and junior years of college, I worked at the Sleep Number corporate office in Minneapolis, MN as a Logistics Coordinator.
• Successfully reduced delivery technician errors in paperwork submission by compiling error reports from daily entries.
• Analyzed data to determine dock hand-off and delivery status errors, and collaborated with technicians, supervisors and regional managers to resolve issues.
• Resolved ambiguity between internal websites by utilizing internal portals to consolidate data and build spreadsheets for managers and field service controllers use, which required extreme data accuracy.
• Teamed with field service interns on a large project to predict and recommend efficient staffing levels for the company’s Labor Day sale. Used predictive analysis and “what if” scenarios on headcount and wage data to.
• Presented staffing recommendations to regional managers for use in planning and executing a successful sale.

Plymouth, Minnesota

• OMNI Fulfillment
• Promptly filled incoming customer orders by sorting and packing goods, which were then loaded for delivery. Ensured merchandise was handled carefully for quality appearance and accuracy of the customer’s order.
• Performed sales floor replenishment, using attention to detail to guarantee accuracy of location, price and alternate quantities.POS Associate
• Applied proficient product knowledge to provide excellent customer service at the register.
• Successfully processed sales transactions, returns and exchanges using conflict resolution and problem-solving skills as necessary.

Bachelors Degree, Statistics And Computer Science

College of Science and Mathematics

Second Language Learning

Activities and Societies: During the spring semester of my junior year of college, I studied abroad in Linkoping, Sweden. I was enrolled.