Elizabeth Burnstein Email & Phone Number

Barre, Vermont, United States

St Paul, Minnesota, United States

Moorhead, Minnesota

• Apply problem solving, multitasking and interpersonal skills to work through daily issues and allow a seamless delivery of customers’ needs. • Familiarize customers with the dining menu and daily specials. Precisely record food and drink orders in a timely manner. Efficiently run multi-course meals, and accurately calculate bills.• As closing server, recognized with the responsibility of performing end of day reconciliation between restaurant earnings report to cash balance.

Fargo, North Dakota

• Assisted accountant with managing budgeting spreadsheets, running expense reports, inputting into catering and revenue databases, and processing invoices in FoodPro systems to ensure datum were up to date.• Effectively supported day-to-day operations by assisting students with meal plan purchases and questions, sorting and filing invoices, and making service calls when appropriate.

Minneapolis, Minnesota

During the summer between my junior and senior years of college, I worked at The Original Driveway Design in Plymouth, MN as a Customer Service Representative. • First point of contact for customers, with respect to answering questions, scheduling appointments, updating information and ensuring a positive customer experience.• Streamlined the customer contract process, which resulted in a more efficient exercise.• As first level conflict resolution for customers, I strived to quickly move through conflict resolution of customer complaints and mediate disputes while upholding company policies.• Composed procedure manual to reduce training time and standardize processes and responsibilities.

Plymouth, Minnesota

Server• Familiarized customers with the dining menu and daily specials. Precisely recorded food and drink orders in a timely manner. Efficiently ran multi-course meals, and accurately calculated bills.• Applied superior judgement, problem solving, and interpersonal skills to work around issues and ensure the best experience for customers.• Utilized multitasking skills to allow a seamless delivery of customers’ needs.Hostess• Exercised effective communication and interpersonal skills to establish positive relationships with customers.• Coordinated with associates and leveraged resources to ensure exceptional service.• Worked as a team player, assisting servers and managers when necessary.

Minneapolis, Minnesota

During the summer between my sophomore and junior years of college, I worked at the Sleep Number corporate office in Minneapolis, MN as a Logistics Coordinator. • Successfully reduced delivery technician errors in paperwork submission by compiling error reports from daily entries.• Analyzed data to determine dock hand-off and delivery status errors, and collaborated with technicians, supervisors and regional managers to resolve issues.• Resolved ambiguity between internal websites by utilizing internal portals to consolidate data and build spreadsheets for managers and field service controllers use, which required extreme data accuracy.• Teamed with field service interns on a large project to predict and recommend efficient staffing levels for the company’s Labor Day sale. Used predictive analysis and “what if” scenarios on headcount and wage data to draw resulting conclusions. • Presented staffing recommendations to regional managers for use in planning and executing a successful sale.

Plymouth, Minnesota

OMNI Fulfillment • Promptly filled incoming customer orders by sorting and packing goods, which were then loaded for delivery. Ensured merchandise was handled carefully for quality appearance and accuracy of the customer’s order. • Performed sales floor replenishment, using attention to detail to guarantee accuracy of location, price and alternate quantities.POS Associate • Applied proficient product knowledge to provide excellent customer service at the register. • Successfully processed sales transactions, returns and exchanges using conflict resolution and problem-solving skills as necessary.

Bachelors Degree, Statistics And Computer Science

College of Science and Mathematics

Second Language Learning

Activities and Societies: During the spring semester of my junior year of college, I studied abroad in Linkoping, Sweden. I was enrolled.