As a team lead at TeaLeaf, I manage a team ensuring that they provide high-quality service and support to our customers. I also oversee the cash management and reporting processes, maintaining accuracy and compliance with company policies and regulations. With my skills in customer service management, leadership, and cash management, I contribute to the growth and success of TeaLeaf.Prior to joining TeaLeaf, I gained valuable experience as a research assistant at Hope Services, where I helped organize phone calls and donations for those in need of the donations to different companies and organizations, I also worked as a team lead at Jamba, a popular juice and smoothie chain, where I supervised the daily operations and trained new staff members. I have more than three years of work experience in various customer service and leadership roles, and I am fluent in Spanish and English. I am passionate about helping people, animals and making a positive impact in the communities I serve.