Elizabeth Castillo Email and Phone Number

- Implemented a new eligibility and redirection feature in the router layer using JavaScript, reducing checkout latency by ~3 seconds for ~45% of users to enhance the checkout platform, driven by experimentation.- Developed a proof of concept using the Apollo Server plugin to cache GraphQL responses within the mid-tier using JavaScript.- Increased test coverage by 90% using Mocha and test driven development to meet Q1 goals delivering reliable and high-quality code.- Developed over 15 dashboards using Splunk to monitor, debug and analyze the real-time performance of the checkout platform.- Developed and designed an automated test suite with over 20 tests for a new checkout route using Object-Oriented Design principles, BrowserStack, and WebdriverIO, which improved automation metrics as part of the Q2 goals.- Collaborated with the external BrowserStack team to develop the first iOS automated test with Apple Pay wallet integration, initiating Apple Pay testing to ensure seamless functionality on mobile platforms and enhancing our automation testing as part of the Q2 goals- Experienced in an Agile environment, contributing to daily stand ups, participating in open knowledge sharing, maintaining thorough documentation, participating in story grooming during planning, and leading retrospectives

Administered cash for each register before opening hours and oversaw cash in safe before closing hours.Trained incoming shift members on customer interactions, and policy & procedures of Dollar Tree Corp.Operated assigned cash register to perform all sales transactions

Collaborated with Analytics team and Engineering team to work on two projectsHelped the analytics team create pivot charts using excel, cleaning data, creating a storywith the pivot charts in powerpoint to gain insight for the anti money laundering team.Establish and achieve goals using sprint scrum methodologies and contribute to theretrospective meetings and daily stand-upsPerformed Research on sharpr Developed rough draft ideas on miro board transferred brainstorm ideas into Figma prototypes.Collaborating with UX Designer and UI team for feedback on designsLearned the React Framework, used the codebase repo from the team, set up “local” environment using git, documented code changes on confluence

Cybersecurity 6 Week Course

Resolved complex customer satisfaction issues by providing appropriate compensation and assuring customer loyaltyPromoted to Shift Manager in less than a yearTrained and managed incoming shift members on asset management, customer interactions, and policy & procedures of Sonic Corp

Further the goal of the non-profit is to provide adapted toys to children with developmental or physical limitations.Apply electrical circuiting and hardware skills as a toy adapter to perform electrical evaluations and exterior modifications.Mentor and coach incoming team members and high school robotics teams on toy adaptability and technical skill-up

Assisted the printing company’s customers providing answers about printer maintenance when possible, transferring calls or taking messages when neededManaged excel spreadsheets in internal systems to reflect leasing data from banks, leveraging Nomad, Prospector, and OMD business softwareAudited completed contracts 30+ from sold printers or devices to be uploaded into Doc Record for cloud-based storage

Assisted callers and redirected questions towards appropriate departments of the nuclear energy facilityEnsured office security by following detailed procedures, monitoring and issuing visitor badgesPerformed and maintained inventory storekeeping and reporting to appropriate officialsUtilized SAP Concur to perform budget analysis and tracking for kitchen suppliesCollaborated with IT department in data imaging company laptops

Managed and balanced inventory and sales for the coffee carts provided by the youth advocacy nonprofit Trained incoming employees as a shift leader on customer interactions and job responsibilities for cart manager and coffee barista positions Stood as main point of contact for stocking inventory for five carts within T-Mobile Park on a daily basisStarted as a stadium vendor, moved to cart crew, cart lead and then cart manager.