Elizabeth Gasque Email and Phone Number

-Maintain currency conversation rate on a monthly basis in conjunction with payroll.-Monitor new hire start dates, organization assignments, and locations for accuracy within 30 days of hire date.-Maintain proper documentation in SOX compliance folder.-Monitor and correct Workday for Unassigned Business Processes.-Monitor Workday Recruiting system to assist recruiters and managers and ensure accuracy.-Run specific audits using Workday reporting for consistency and accuracy of data.o People Managero Orgs Out of Alignmento Open Positiono Recruiting-Provide support for Workday escalation issues.-Review business processes for Finance, HRBPs, and managers. Provide support for job changes and one-time payments. -Run EIB mass loads into Workday for various business processes.-Serve as HR Security Administrator in Workday system.

-Perform day-to-day workforce administration for the HR service center to support efficient and effective operations, including but not limited to completing the hire process for new employees in the Core HR system, ensuring all work authorizations are complete and valid, and ensuring employee personnel and personal data elements are accurate. -Monitor and manage Taleo integrations for all requisitions and Beeline integrations for all contingent worker transactions in Workday.-Complete the hire/rehire process for new/rehired employees as required by all localities in the US, Canada, Puerto Rico, and Latin America.-Assist in creating and maintaining the organizational structure.-Perform employee data changes in support of trigger processes (change job, promotions, transfers, change in status, etc.) and also including personal data changes requiring follow up and authorization.-Provide high touch customer service that meets expected service levels and business performance goals.-Partner closely with the Center of Excellence (COE) and Global Process Owners (GPO) to resolve complex items.-Support the integrity of employee records and Workday data.

-Responsible for the resolution of escalated employee and manager inquiries and requests that are received via phone, email, the HR portal, or other access channels.-Assists with training and development of Customer Service Representatives, quality and productivity monitoring, error tracking and issue resolution, and peer coaching, as well as ensuring adequate call coverage is achieved daily. -Hire/Rehire candidates into SAP system as both core and/or for access purposes only.-Involved with project planning for acquisitions, divestitures, and cross entity moves. -Responsible for running /creating Adhoc and Spinifex reports to use for auditing and clean up purposes.-Work closely with HR Data Standards and Governance team to maintain accurate data and ensure it follows the company’s standard business practices.

-Handle escalated calls from the specialists for further review as well as provide support on complex HR Master Data, Transitional Fulfillment, Power User and Organizational Management issues as needed.-Provide timely feedback on development opportunities designed to enhance service quality and employee growth between the team. -Maintain personnel data within the core HR system (SAP PH1 & P18).-Prepare spreadsheets & Adhoc reports to manage payroll, org management, master data, fulfillment (severance) tasks, ensuring full compliance with company requirements and tight deadlines.-Communicated effectively with HR Business Partners, HR Services, and Centers of Expertise establishing strong relationships to gain support and effectively achieve results.-Responsible for the resolution of complex inquires and request from employees and managers that are escalated mainly via Tier 1. Contact center experience using case management tools to track the status and process of employees and manager inquires (EIC).

-Take inbound HR calls-Process unemployment claims-Process incoming faxes & emails-Escalate activities to proper departments-Update employee personal information-Manage CIC accounts

-Managed client accounts -Handled account issues, inbound and outbound calls-Renewed maintenance agreements and created new accounts-Generated quotes on a daily basis for customers

-Managed telephonic and online customer service operations servicing 150 clients daily.-Supervise and train customer service representatives and medical consultants.-Research client pharmaceutical/prescription requests, interact, and consult with physicians and pharmacists to resolve escalation issues and develop ethical solutions.-Key contributor in increasing profit center monthly revenues by nearly 100% through streamlining and consolidating operations, improving training criteria, and implementing improved internal controls.-Work closely with the Director of Marketing in opening new venues, performing market evaluation, and implementing marketing strategies supporting online services.-Awarded “Employee of the Year”, 2003.-Recipient of “Employee of the Month” six out of twelve months.-Promoted to Medical Customer Service Specialist within first two months of tenure.

-Assisted physicians in EKG and Nuclear stress tests.-Performed EKGs supporting a 200-bed hospital, as well as emergency services.-Handled department administrative activities including patient file management and daily report generation.

-Balanced ATM totals for 20 major ATMs and more than 20 satellite ATMs.-Physically counted check and cash deposits for the major ATMS.-Resolved customer service ATM and check card issues, discrepancies and inconsistencies, as well as requested new and replacement cards and cancelled overuse, lost and stolen cards.-Reviewed ATM surveillance cameras to establish fraudulent card activities.-Additionally, provided similar services to Share Draft and Loss Prevention departments.