• Manage, track, handle, process, store applications throughout the application process• Organize and verify application documentation to ensure it is complete and ready for assessment• Prepare and issue program letters to applicants• Provide direct service, guidance and assistance to clients, stakeholders, other governmental and non-governmental agencies and the general public• Create and maintain REMEDY and HPQC tickets to address bug fixes and provide user support• Liaise with IT to plan and implement new releases of Oracle's Siebel case management system• Maintain and update correspondence letter templates for communication with clients